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Service Desk Specialist

  • +1
  • +3
  • CH
    Morges, Vaud, Switzerland
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  • +1
  • +3
  • CH
    Morges, Vaud, Switzerland

Company

About

The company is a Swiss SME leader in the international market of digital signage solutions. Due to their strong growth, they are looking to expand the team with a new person. The salary range for this position is CHK75-100K/year (depending on skills of the candidates).

  • Information Tech

Perks & Benefits

  • An interesting, motivating, and flexible work environment within an international team
  • Flexible working hours
  • A portfolio of highly innovative system integration projects in smart building, transportation, education, and corporate communication
  • Familial ambiance

Vacancy

Who you are

  • Education in IT
  • Understanding of Web-related technologies (HTML5, JavaScript, AJAX, JSON, XML, etc.) and IP networking
  • Experience in Software & Hardware installation/configuration and support
  • Excellent written English
  • Experience writing technical material in English is a plus
  • Strong troubleshooting skills and experience with data gathering and investigation platforms is a plus
  • Experience working as a developer and/or in a technical support/services, or systems engineering role is a plus

Your tasks

  • Answer support tickets, diagnosis, troubleshooting for large range of digital signage products
  • Contribute to product documentation and training material in English
  • Provide 2nd and 3rd level of technical support to prestigious and international customers on highly innovative system integration projects
  • Collaborate closely with R&D, product managers, and salespeople to improve the product's vision

Nice-to-have skills

  • Troubleshooting
  • Support
  • Desktop Support level 2
  • Up to CHF 120’000
  • Morges, Vaud, Switzerland
  • Permanent contract
  • 100% occupation rate

Work experience

  • Desktop Support

Languages

  • French
  • German
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