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Service Desk SpecialistMorges, Vaud, Switzerland
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Company details are confidential
Service Desk Specialist
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- Morges, Vaud, Switzerland
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- Morges, Vaud, Switzerland
Company
About
The company is a Swiss SME leader in the international market of digital signage solutions. Due to their strong growth, they are looking to expand the team with a new person. The salary range for this position is CHK75-100K/year (depending on skills of the candidates).
Perks & Benefits
- An interesting, motivating, and flexible work environment within an international team
- Flexible working hours
- A portfolio of highly innovative system integration projects in smart building, transportation, education, and corporate communication
- Familial ambiance
Vacancy
Who you are
- Education in IT
- Understanding of Web-related technologies (HTML5, JavaScript, AJAX, JSON, XML, etc.) and IP networking
- Experience in Software & Hardware installation/configuration and support
- Excellent written English
- Experience writing technical material in English is a plus
- Strong troubleshooting skills and experience with data gathering and investigation platforms is a plus
- Experience working as a developer and/or in a technical support/services, or systems engineering role is a plus
Your tasks
- Answer support tickets, diagnosis, troubleshooting for large range of digital signage products
- Contribute to product documentation and training material in English
- Provide 2nd and 3rd level of technical support to prestigious and international customers on highly innovative system integration projects
- Collaborate closely with R&D, product managers, and salespeople to improve the product's vision
Nice-to-have skills
- Troubleshooting
- Support
- Desktop Support level 2
Work experience
- Desktop Support
Languages
- French
- German