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Desktop Support SpecialistThe University of Texas at Austin Staff • United States
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Desktop Support Specialist

The University of Texas at Austin Staff
  • US
    United States
  • US
    United States
Apply Now

About

Desktop Support Specialist
Hiring Department: Technology Resources Position Open To: All Applicants Weekly Scheduled Hours: 40 FLSA Status: To Be Determined at Offer Earliest Start Date: Ongoing Position Duration: Expected to Continue Location: UT MAIN CAMPUS General Notes: At Technology Resources (TRecs) our goal is to provide our clients with information technology that enables the units to better serve the campus. Our objective is to provide secure, reliable, and responsive IT systems, solutions, and support. Purpose
To provide desktop support and general IT services to a user base of technical and non-technical customers in an administrative and academic environment. Responsibilities
Provide end-user support and IT services by installing, monitoring, diagnosing, repairing, maintaining, and upgrading desktop hardware, software, and peripheral equipment to ensure optimal workstation performance. Provide customer-focused desktop support for faculty and staff using strong interpersonal and customer service skills. Coordinate customer needs with existing central IT service offerings. Support mainstream software applications, including Office. Maintain inventory, manage life cycle processes, develop hardware specifications, and administrative tasks as needed. Record and track support requests using ServiceNow. Required Qualifications
Must have at least two years' experience providing desktop support in an enterprise environment. Experience with enterprise tools like Active Directory, Ivanti, Bomgar, LanRev, MDT, and remote desktop. Ability to work in a team environment and on your own. Ability to coordinate or manage projects. Ability to prioritize workload based on criticality of request. Ability to handle stressful situations and keep your composure and professionalism. Excellent communication skills, ability to talk technical when needed, but able to relay technical information to non-technical customers. Relevant education and experience may be substituted as appropriate. Preferred Qualifications
More than two years' experience, A+, Microsoft or Apple certifications. Shown ability to manage over 200 systems. Ability to use PowerShell or other scripting language. Salary Range
$54,000 + depending on qualifications Working Conditions
This position is located on the UT campus. Keyboard Work Shift
Monday - Friday, 8:00 AM - 5:00 PM Required Materials
Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
  • United States

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  • English
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