About
SUMMARY: The Student Assistant - IT Desktop Support provides front-line technical assistance to staff and students. This role is designed for students who are interested in building hands-on IT experience while developing customer service, troubleshooting, and technical skills in a real-world environment.
ESSENTIAL DUTIES & RESPONSIBILITIES: • Provide basic technical support for desktops, laptops, printers, and peripheral devices. • Assist users with login issues, password resets, and basic software questions. • Respond to help with desk tickets, emails, and walk-up requests under staff supervision. • Install and configure software, updates, and patches as directed. • Assist with setting up workstations and shared equipment. • Document issues and solutions in the ASI IT ticketing system. • Escalate unresolved or complex issues to supervisor. • Follow IT policies, security standards, and data protection requirements.
CORE COMPETENCIES • Attention to detail. • Ability to follow oral and written instructions. • Ability to work under pressure. • Ability to work collaboratively with a diverse population. • Exceptional customer service skills. • Excellent interpersonal communications skills. • Excellent organizational skills to balance work and academic responsibilities. • Ability to organize work effectively to achieve timely progress on multiple tasks, meet deadlines, maintain a high level of productivity, and complete projects assigned. • Ability to solve problems. • Ability to assist non-technical users. • Have willingness to learn and accept feedback.
MINIMUM QUALIFICATIONS • Enrolled in a minimum of 6 units at Sacramento State; maintain a minimum 2.0 GPA overall (for Student Assistant incumbents). • Knowledge of Microsoft Office and/or MacOS systems. • Knowledge of Adobe Suite Applications. • Expressed interest in Information Technology or related field.
PREFERRED QUALIFICATIONS • Computer Science or Management Information Systems Major preferred.
WORK ENVIRONMENT • On- campus or office Setting • Occasional trips to ASI Children's Center and Sac State Aquatic Center
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to fingers, handle, feel, reach with hands and arms, talk and hear. The employee must: • Regularly lift and/or move up to 50 pounds. • Must be able to climb, kneel, squat, reach overhead.
Languages
- English
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