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Beverage Operations Trainer - $22.50 per hourTreasure Island Resort & Casino • Prescott, Arizona, United States
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Beverage Operations Trainer - $22.50 per hour

Treasure Island Resort & Casino
  • US
    Prescott, Arizona, United States
  • US
    Prescott, Arizona, United States
Apply Now

About

*Please note: A resume is required for this position
Pay rate : $22.50 an hour
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Develop and deliver structured training programs for both new and existing bartenders and wait staff, covering key areas such as beverage preparation, service techniques, guest interaction, and operational procedures.
  • Research and develop training methods, techniques, manuals, visual aids and other educational materials to align with industry standards.
  • Educate staff on casino-specific service standards, including responsible alcohol service, gaming floor etiquette, and state/federal regulations.
  • Ensure staff understand and follow health and safety protocols, including proper handling of food and beverages.
  • Lead hands-on training sessions and develop upselling techniques for specific positions
  • Assess training needs to design, develop, implement, and evaluate training programs, ensuring they align with departmental goals and objectives.
  • Direct daily work activities and inspect completed work for conformance to standards.
  • Collaborate with Food and Beverage Management to develop, revise, and implement policies and procedures that align training initiatives with business goals and operational needs.
  • Document and maintain training files for team members
  • Serve as a role model for all staff by promoting a culture of engagement, exceptional guest service, and teamwork.
  • Address and manage team members' training concerns.
  • Ring and complete all transactions accurately, in compliance with department policy and procedures

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Required Knowledge and Certification:
  • High School Diploma/GED or equivalent experience.
  • Proven knowledge of departmental and company policies and procedures.
  • Proven experience as a bartender, wait staff, or similar role in a casino or high-volume hospitality environment.
  • Strong knowledge of mixology, beverage trends, and food and beverage service standards.

Preferred Knowledge and Certification:
  • TIPS Trainer certification.
  • Previous experience in training or mentoring preferred.
  • Previous experience working with adult learning and skills development and assessment.

Required Skills:
  • Accurate and detail-oriented
  • Highly organized and ability to adapt quickly to changing priorities
  • Strong computer skills Microsoft Office (Word, Excel, Power Point and Outlook) and Windows
  • Excellent written, verbal and interpersonal communication skills including the ability to read, analyze, interpret and comprehend written documents such procedures, regulations, periodicals, correspondence as well write the same
  • Strong conflict resolution skills

Required Abilities:
  • Ability to follow established dress code policies and practice good personal hygiene
  • Ability to interact with guests, coworkers and management in a professional and courteous manner
  • Ability to speak in a clear, concise and pleasant voice
  • Ability to develop, implement and present / facilitate training objectives and materials, standard operating procedures and manuals
  • Ability to deliver training programs and assess learning
  • Ability to control labor costs

PHYSICAL DEMANDS
  • Must be able to walk and / or stand for periods of up to 8 hours
  • Must have a good sense of balance, and be able to bend and kneel and stoop
  • Must be able to reach and twist occasionally
  • Must be able to push, pull and grasp objects routinely
  • Must have the ability to independently lift up to 50 pounds occasionally
  • Must be able to perform repetitive hand and wrist motions
  • Must have good eye hand coordination
  • Must be able to operate foot pedals

WORKING ENVIRONMENT
  • Work is performed in an office setting and on the gaming floor, which has flashing lights, frequent loud noises and cigarette smoke
  • Must be willing to work a flexible schedule including all shifts, weekends and holidays
  • Occasionally must deal with angry or hostile individuals
  • Prescott, Arizona, United States

Languages

  • English
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