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Service Operations AssistantAlbertsons Company • Plano, Texas, United States
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Service Operations Assistant

Albertsons Company
  • US
    Plano, Texas, United States
  • US
    Plano, Texas, United States
Apply Now

About

Service Operations Assistant

The Service Operations Assistant supports Front-End leadership in driving efficient, customer-focused store operations. This role ensures smooth execution of front-end processes, maintains service standards, and provides operational and administrative support to deliver a positive shopping experience.

Front-End Operations & Execution
  • Support daily front-end operations, including checkout flow, customer service desk, and queue management
  • Ensure registers and service areas are properly staffed and operating efficiently
  • Assist in monitoring transaction accuracy, payment handling, and policy compliance
  • Maintain cleanliness, organization, and readiness of all front-end areas
Customer Service
  • Deliver excellent customer service by assisting customers with transactions, returns, and inquiries
  • Address and resolve customer concerns promptly and professionally
  • Support a friendly, fast, and efficient checkout experience
  • Promote customer loyalty programs and store initiatives
Administrative & Operational Support
  • Assist with cash handling procedures, register audits, and safe counts
  • Support scheduling coordination and shift coverage adjustments as needed
  • Help maintain accurate store records related to front-end activities
  • Assist with communication between front-end team and store leadership
Leadership & Team Support
  • Support training and onboarding of new front-end associates
  • Provide guidance during shifts to ensure productivity and service standards are met
  • Reinforce company policies, procedures, and service expectations
  • Promote a positive, team-focused work environment
Compliance & Safety
  • Ensure adherence to all company policies, cash handling procedures, and compliance standards
  • Maintain a safe and secure work environment at the front end
  • Follow all safety guidelines and support loss prevention efforts
Qualifications
  • Previous retail or customer service experience preferred
  • Strong customer service and communication skills
  • Basic understanding of cash handling and POS systems
  • Detail-oriented with strong organizational skills
  • Ability to multitask in a fast-paced environment
  • Flexible availability including evenings, weekends, and holidays
Physical Requirements
  • Ability to stand for extended periods
  • Frequent interaction with customers and handling transactions
  • Occasional lifting of up to 2535 lbs
  • Repetitive tasks including scanning, bagging, and handling cash
  • Plano, Texas, United States

Languages

  • English
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