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Front End LeadCountry Critters Veterinary Clinic • State College, Pennsylvania, United States
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Front End Lead

Country Critters Veterinary Clinic
  • US
    State College, Pennsylvania, United States
  • US
    State College, Pennsylvania, United States
Apply Now

About

Front End Lead

The purpose of the Front End Lead is to provide oversight and leadership to our front end operations. With a strong focus on delivering exceptional customer service, you will lead the front end associates, ensuring seamless and efficient checkout process.

Responsibilities include:

  • Ensure comprehensive training for new front end associates and oversee their development.
  • Oversee cashier transactions and customer service desk layaway transactions including monthly layaway audits.
  • Empower Cashiers to effectively utilize the cashier script for seamless customer interactions, educations them on company programs such as loyalty program, RK Visa, and RK Plus Protection Plan (RKPPP).
  • Provide additional assistance to cashiers by running a register to ensure the front-end runs smoothly without interruption.
  • Establish and maintain margin bins to optimize product visibility and organization.
  • Communicate professionally with all Rural King associates and customers.
  • Aid customers by offering load outs, coordinating with Outside Recover Associates to ensure prompt response.
  • Execute accurate cash management, returns, layaways. exchanges, and price dispute resolutions.
  • Set up and manage tax-exempt customer plans, ensuring accuracy and compliance.
  • Ensure proper deactivation of either EAS (Electronic Article Surveillance) devices or spider wrapped products as needed.
  • Assist in shrink awareness by researching all cash shortages and taking corrective action in the register to resolve the problem.
  • Maintain heightened awareness of your surroundings to prevent loss (shrink) and deliver exceptional customer service.
  • Respond to incoming calls at the registers with impeccable phone etiquette, identifying the store and yourself as a representative of Rural King using a professional and friendly demeanor.
  • Complete daily paperwork process including the bank deposit and safe audits.
  • Oversee the popcorn and coffee stations to ensure they are maintained in a timely manner to meet customer demands and maintain a positive experience.
  • Take initiative in ordering necessary store supplies for optimal front-end operations.
  • Oversee the Buy Online Pick Up in Store (BOPIS) process, customer interactions with online transactions, and store fulfillment and customer pickups.
  • Conduct a weekly BOPIS audit, comparing physical products to orders in the systems, identifying items beyond the 14-day pick-up window.
  • Use general office equipment such as telephone, copy machine, fax machine, calculator, computer.
  • Participate in cross-training for flexibility in various departments and responsibilities.
  • Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
  • Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
  • Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
  • Perform other duties as assigned.

Qualifications include:

  • At least 3 years of retail cashier or retail supervisory experience or equivalent combination of experience and education.
  • Meticulous attention to detail and strong math skills for accurate cash handling.
  • Demonstrated ability to thoroughly review and analyze information, identifying errors or inconsistencies to maintain high levels of accuracy.
  • Excellent communication skills to implement policies and procedures, direct staff, and provide customer service.
  • Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
  • Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
  • Excellent customer service skills.
  • Proficiency with Microsoft Office Suite or related software.
  • Working knowledge of Microsoft Office Suite.
  • Comfortable navigating computer systems and software to assist customers or manage activities.
  • Flexibility with hours: ability to work a 40-hour workweek with varied hours, days, nights, and weekends as business dictates.

Physical requirements include:

  • Ability to maintain a seated or standing position for extended durations.
  • Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
  • Able to navigate and access all facilities.
  • Skill to effectively communicate verbally with others, both in-person and via electronic devices.
  • Close vision for computer-related activities.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

  • State College, Pennsylvania, United States

Languages

  • English
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