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Sales Support SpecialistChalfant Manufacturing • United States
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Sales Support Specialist

Chalfant Manufacturing
  • US
    United States
  • US
    United States
Apply Now

About

Sales Support Specialist
ENTRY-LEVEL ROLE | HIGH GROWTH POTENTIAL | EXPERIENCE NOT REQUIRED This role is ideal for a recent college graduate or early-career professional who is eager to learn, open to coaching, and motivated to grow within a manufacturing and sales-focused organization. Prior industry experience is not requiredwe're looking for curiosity, work ethic, and potential. Who We Are
Chalfant, a division of the OBO Bettermann Group, is a trusted leader in high-quality cable tray and cable management systemsall proudly made in the USA. With over 70 years of industry expertise, we combine innovation, craftsmanship, and customer focus to deliver solutions that power critical infrastructure across North America. At Chalfant, we're not just building productswe're building a better future for our customers, our communities, and our team. Job Summary/Purpose
The Sales Support Specialist serves as the first point of contact for both internal and external customers, delivering exceptional service through phone, email, and chat. This role ensures a positive customer experience by resolving inquiries promptly and supporting key sales processes, including order entry, quotations, status updates, and coordination across internal departments. Key Responsibilities/Duties
Serve as the primary liaison for customer inquiries, providing accurate and timely responses. Manage order processing and follow-up, including reviewing order holds, lead times, acknowledgments, and credit holds. Prepare and review customer quotes using Salesforce. Analyze competitor BOMs and cross-reference with Chalfant products. Support sales agents with BOM reviews, pricing, troubleshooting, and quote assistance. Collaborate with the logistics team to resolve outbound freight issues such as lost, damaged, or delayed shipments. Generate reports to inform sales and operational decisions. Accurately process RMA requests. Communicate effectively with Production, Logistics, Supply Chain, and Finance teams. Capture and relay customer feedback to drive continuous improvement. Maintain an organized and efficient workspace. Provide pricing, specifications, order entry, and technical assistance to Representative Agents and Factory Sales Teams. Perform additional duties as assigned. Required Qualifications/Experience
High school diploma or equivalent. 2+ years of customer service experience in a related industry. Strong verbal and written communication skills. Ability to multitask, remain calm under pressure, and work independently or collaboratively. Excellent organizational and problem-solving skills with a customer-first mindset. Preferred Qualification
Experience with Salesforce or similar CRM system. Competencies/Skills
Excellent communication and interpersonal abilities. Proactive problem-solving approach. High attention to detail and ability to manage multiple priorities. Team-oriented with the ability to work independently. Discretion in handling confidential information. Technology and Equipment
ERP system Salesforce Microsoft Office Suite Product catalogs and work instructions Working Conditions/Physical Requirements
Standard office environment. Ability to sit or stand for extended periods. Regular use of computer and communication tools. Travel Requirements
Minimal (up to 5% for local site visits). Equal Employment Opportunity Statement
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.
  • United States

Languages

  • English
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