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Care Manager
- Wheaton, Illinois, United States
- Wheaton, Illinois, United States
About
- Review, read, notate, and initial Daily Log to document and learn about pertinent information about residents.
- Participate in the development of the ISPs and monthly updates.
- Review designated assignments.
- Responsible for a designated group of residents during the shift, knows where residents are, and physically checks on them throughout the shift.
- Observe, report, and document symptoms and conditions of residents for changes in condition such as skin, behavior, alertness, weight, diet, and participation in activities.
- Attend daily Cross Over meetings by the lead care manager.
- Notify supervisor and resident care director if a resident has increased care needs.
- Inform supervisor of any resident changes in condition.
- Respond to security system and resident call bells promptly and immediately. Take appropriate action including resetting call bells.
- Greet guests, family members, residents, and team members.
- Answer, direct and/or respond to phone calls in a timely, courteous, and professional manner.
- Assist with continence management and dispose of all continence products properly to ensure sanitation of resident suite and community restrooms using standard care procedures.
- Communicate with families and is a resource as needed.
- Help residents maintain independence and physical safety and promote dignity of each resident adhering to the standards of Resident Rights and Sunrise Principles of Service.
- Participate/lead and assist residents with activities of daily living (ADLs) and Invite, Encourage, and Assist (IEA) residents to participate in activities as indicated on the ISP.
- Engage residents in life skills and other life enrichment activities throughout the day in reminiscence.
- Strive to understand and respond to each resident with empathy, always remaining mindful of the resident's unique communication patterns or history and basic human needs.
- Maintain an atmosphere of warmth, personal interest, and positive emphasis as well as a calm environment.
- Ensure the established safety regulations are always followed.
- Practice routinely good Standard Care Precautions of cleanliness, hygiene, and health.
- Host and engage in activities with the residents daily.
- Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations.
- Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
- Report all accidents/incidents immediately.
- Reports all unsafe and hazardous conditions/equipment immediately.
- Ensure any cords, carts, equipment, and other hazards are always kept out of the way, not blocking exits, and in compliance with fire codes.
- Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials.
- Report occupational exposures to blood, body fluids, infectious materials, sharp sticks, and hazardous chemicals immediately.
- Ensure oxygen tanks are stored safely, exchanged when empty and monitored to make sure liters of oxygen are at prescribed levels.
- Maintain and clean resident's room as assigned including making beds, emptying trash, putting clothes away appropriately, spot sweeping, and mopping as needed.
- Wash resident's laundry as noted in the ISP and as needed.
- Wash and fold dining room linens and napkins.
- Complete assigned housekeeping tasks.
- Maintain common areas in a clean and tidy manner at all times.
- Serve meals in the dining room and work in the dining room as assigned.
- Promote and ensure a pleasant dining experience during all meals.
- Assist with dining room set up and clean up as assigned.
- Participate in pre-meal meetings.
- Follow residents' diets as indicated on ISP and Confidential Diet Board/Chart.
- Observe, note, and document in daily log any resident changes in dining habits.
- Respond to the dining needs of the residents and guests while maintaining Sunrise hospitality and service standards.
- Provide room service delivery as needed.
- Practice safe food handling in compliance with universal care precautions at all times.
- IEA residents in life skills and other life enriching activities as indicated on ISP and demographic profile.
- IEA residents to attend the afternoon social.
- Incorporate the concept of 'Creating Pleasant Days' into the resident's daily routine.
- Integrate the individual resident's life skills into their daily routine.
- Blend a variety of multi-sensory experiences into the resident's day.
- Participate in monthly letters home and letter writing with the residents and their families.
- Participate as a member of a team and commits to working toward team goals.
- Demonstrate in daily interactions with others, our Team Member Credo.
- Commit to serving our residents and guests through our Principles of Service.
- Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.
- Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator.
- Attend regular training by Assisted Living Coordinator (ALC), Resident Care Coordinator (RCC) or Reminiscence Coordinator (RC) using mini modules.
- Comply with all infection control techniques, placement of bio-hazard containers, and removal techniques as listed in policies and procedures.
- Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
- Perform other duties as assigned.
- Ability to react and remain calm in difficult situations
- Ability to handle multiple priorities
- Possess written and verbal skills for effective communication and a level of understanding
- Competent in organizational and time management skills
- Demonstrates good judgment, problem solving and decision-making skills
- High School diploma/GED accepted and may be required per state/provincial regulations.
- CPR Certificate and First Aid as required by state/provincial regulations
- Must be at least 18 years of age
- Previous experience working with seniors preferred
- Desire to serve and care for seniors
- Ability to make choices and decisions and act in the resident's best interest
- As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance
- Medical, Dental, Vision, Life, and Disability Plans
- Retirement Savings Plans
- Employee Assistant Program / Discount Program
- Paid time off (PTO), sick time, and holiday pay
- myFlexPay offered to get paid within hours of a shift
- Tuition Reimbursement
- In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
- Some benefits have eligibility requirements
Languages
- English
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