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About
Provide responsive daily customer service to customers, service providers (specifiers/designers), and the sales team. This role helps ensure requests are clarified, scheduled, and communicated effectively to drive customer satisfaction and reliable service delivery. This is a work from home role, with the occasional need to be onsite at one of our Distribution Centers located in Easton, PA; Richmond, VA; Charlotte, NC; Jacksonville, FL; Denver, CO; Tacoma, WA; Albany, OR; Salt Lake City, UT; Phoenix, AZ; Dallas/Austin/San Antonion/Houston, TX.
This role is not open to those who live in other states or countries. Key responsibilities Process incoming specification service requests within established turnaround targets (e.g., 24-hour request processing) and ensure accurate service entry. Clarify incomplete or ambiguous requests by contacting customers, sales, and/or service providers to confirm scope, timelines, and required deliverables. Schedule, track, and prioritize work (e.g., top/low priority requests) in alignment with business needs and direction from leadership. Execute service support transactions accurately and timely; maintain organized documentation and records in designated systems. Respond to customer questions, troubleshoot issues, and drive resolution to prevent repeat issues; document learnings and propose process improvements. Develop and maintain strong relationships with internal and external customers to support satisfaction and repeat business. Coordinate across functions (sales, operations, designers/specifiers, and other partners) to ensure consistent service delivery and workload balancing. We believe trees are a remarkable resource that can and should be managed responsibly to make a range of products that meet human needs, while also providing recreation, wildlife habitat, and other important ecosystem benefits. We manufacture and sell an innovative collection of proven structural framing materials to the residential, multi-family and light commercial markets, and provide seamless building solutions, from design to installation to support. This team moves fast, works smart and never stops pushing to be and stay number one in the industry. Find out more about Weyerhaeuser at www.weyerhaeuser.com and learn our Story here: https://youtu.be/c2R_lQ7wo0A
Languages
- English
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