SIGNUP

Job Opportunities

Find jobs near you, whether onsite, hybrid, or remote.
  • Similar Jobs to: Inside Sales Representative - 3D or Creative Tools
XX
Senior Inside Sales & Customer Service Representative - Diablo ToolsBosch Group • High Point, North Carolina, United States
Apply Now
XX

Senior Inside Sales & Customer Service Representative - Diablo Tools

Bosch Group
  • US
    High Point, North Carolina, United States
  • US
    High Point, North Carolina, United States
Apply Now

About

Senior Inside Sales & Customer Service Representative - Diablo Tools

Diablo Tools Inc. is looking for an extroverted, highly motivated Inside Sales & Customer Service professional with 5+ years of experience who thrives in a fast-paced, competitive environment. This role is perfect for someone with a strong customer service and sales mindset, and a passion for customer relationships. The ideal candidate for this role will possess management experience and desire for a long-term growth path with promotion.

Your tasks include:

  • Maintain and develop a multi-state territory for growth and service activities in a fast-pace, multi-tasking, solution-focus inside environment.
  • Focus on all Inside Sales department initiatives such as upselling orders, pre-selling new programs, new product placements, aligning dealers with the portal.
  • Review of day-to-day orders for efficient & accurate processing, working directly with customers, reps, operations, and accounting to correct errors or issues ensuring same day order processing and 100% follow-through support to satisfy our customers.
  • Provide high-level customer service for existing customers, new prospects, outsides sales, end-users, and sales managers to achieve greater customer satisfaction and solutions via phone, email, and portal to cover inbound and outbound calls
  • Continued development of skills to support sales & service initiatives, company growth objectives, compliance, and cultural values.
  • Process and/or assist with all customer claim requests for efficient processing (shortages, overages, RGA's, buybacks, program credits, advertising Coop, etc.).
  • Support all departmental mitigating control tracking and reviews by providing supporting documents or approvals for processing to assure Inside Sales Department is in full compliance.
  • Assist with resolving order and shipping issues to satisfy customers quickly while identifying corrective actions to avoid moving forward.
  • Manage customer accounts for accurate channel setup and maintenance to ensure updated with latest customer contacts, group associations, and business communication accuracy.

Your profile should include:

  • 5 years of Inside Sales and/or Customer Service experience
  • A competitive, goal-driven attitude with strong communication skills
  • The ability to build trust and deliver solutions for customers
  • A desire to grow and take on increasing responsibility
  • Bachelor's degree required, or Associate's degree with a minimum of two (2) years of relevant experience.
  • Successful experience working in a fast passed, dynamic environment under pressure while maintaining a positive "calm, cool, & connected" attitude.
  • Basic Product Knowledge, power tools and accessories.
  • Excellent organizational and time-management skills to maintain initiatives with ability to multi-task to complete daily tasks and make deadlines.
  • History of successful problem solving with the ability to manage, train, coach, and resolve issues to support team members, customers, and end-users.
  • Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Teams)

Basic knowledge of construction products and power tools is necessary.

We provide a world class, hands-on sales and product training program for all candidates regardless of previous experience. We offer a tremendous career track in sales and marketing focused on development and growth for our employees.

Diablo Tools Inc. is committed to putting "People First". We offer a comprehensive benefits package that includes health, dental, and vision plans; health savings accounts (HSA); flexible spending accounts; 401(K) retirement plan with a generous employer match; wellness programs; life insurance; short- and long-term disability insurance; paid time off; parental leave, adoption assistance; and reimbursement of education expenses.

Are you hungry, ready for immediate impact, excited for a challenge? Change your future forever by joining the Best!

Diablo Tools and the Robert Bosch Tool Corporation are proud supporters of STEM (Science, Technology, Engineering & Mathematics) Initiatives

  • FIRST Robotics (For Inspiration and Recognition of Science and Technology)
  • AWIM (A World In Motion)

Equal Opportunity Employer, including disability / veterans

Indefinite U.S. Work authorized individuals only. Future sponsorship for work authorization unavailable.

Safety Sensitive Position

  • High Point, North Carolina, United States

Languages

  • English
Notice for Users

This job comes from a TieTalent partner platform. Click "Apply Now" to submit your application directly on their site.