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Inside Sales Coordinator
- Minneapolis, Minnesota, United States
- Minneapolis, Minnesota, United States
About
Pay: $20 - $25 per hour, based on experience.
Hours: 8am-5pm, Mon-Fri
Location: 10759 Hampshire Ave S. Bloomington, MN 55438
Position Overview:The Inside Sales Coordinator will assist the JFW Commercial Sales Team by providing various administrative and operational support to ensure a smooth and efficient delivery of products to our customers.
Responsibilities:Administrative Sales Support:
- Assist with quote creation, customer proposal creation, presentations, and distribution to customers as needed
- Manage the commercial CRM (Customer Relationship Management) system by:
- Assign sales leads
- Set up new users and train new Commercial Account Managers
- Maintain retail referral program:
- Oversee distribution of leads
- Contact Commercial Account Managers (CAMs) as needed to update their lead status and track wins/losses and report for commissionable purposes
- Coordinate lead generation for CAMs:
- Assist in scheduling appointments
- Manage all lead generation systems; qualify and distribute warm leads to sales team
- Hit assigned monthly targets for new lead generation
- Find and qualify new opportunities. Introduce the company and solutions to the customer and warm the relationship and opportunity to pass to outside sales
Operational Support:
- Facilitate the steps through delivery of items are finalized.
- Provide oversight on submitted orders for accuracy in product, customer information, payment terms, etc.
- Communicate ETAs, shipping updates, delivery timelines, and site readiness
- Own the communication between the customer, operations, sales, and installation
- Manage unforeseen delays and site readiness issues and communicate to all necessary parties
- Service coordination and management:
- Oversee all open service needs for the assigned sales team
- Provide communication and coordination with the service team and 3rd party to achieve resolution
- Establish a continuous line of communication with the customer and sales as the process progresses to resolution at every step of the process
- Own the process from identification of issue through resolution with communication to all parties
Accounts Receivable (AR) Management:
- Coordinate open accounts receivables between sales, accounting, and the customer and updating the status on AR document
- Proactively contact the customer for updates on payment status and collecting payments as needed
- Provide W9, COIs, invoices, etc. as needed to assist with swift payment
Performs other duties as assigned
Requirements:Education:
- High school degree or equivalent required
- Additional training in administration, business or other related courses is preferred
Experience:
- Previous administrative experience and/or background is required
Other Requirements:
- Basic working experience with Microsoft Office programs including Word and Outlook
- Experience working with adobe and/or other publishing software
- Strong organizational skills
- Must be punctual and reliable
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:
- Health & Dental Insurance
- Company paid Life Insurance
- 401(k)
- Paid Time Off benefits
- Product discounts
- Wellness programs
Languages
- English
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