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Solutions Engineer (Pre-Sales/Implementation)Lightspeed Systems • United States
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Solutions Engineer (Pre-Sales/Implementation)

Lightspeed Systems
  • US
    United States
  • US
    United States
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About

Solutions Engineer (Pre-Sales/Implementation)
Austin, Texas, United States Are you passionate about combining technical expertise with customer-centric problem-solving to make a real impact? As a Solutions Engineer on our team, you will play a crucial role in driving customer success by supporting the pre- and post-sales customer journey. You will collaborate closely with our sales, support, and product teams to deliver tailored solutions that meet the needs of K-12 school districts. This position requires a blend of technical expertise, problem-solving skills, and the ability to establish strong customer relationships. You will be a key resource for ensuring that our solutions are effectively implemented, configured, and utilized to their fullest potential. If you're ready to make a difference and be a trusted partner for schools nationwide, this is the opportunity for you! Key Responsibilities
Product Implementation and Configuration:
Partner with the sales team to implement products pre- and post-sales, ensuring accurate configurations tailored to each customer's specific requirements. Customer Collaboration:
Anticipate and interpret customer needs through effective questioning and active listening, ensuring our solutions align with their immediate and long-term goals. Proactive Engagement:
Maintain strong customer relationships by regularly sharing product updates, insights, and best practices. Technical Escalation:
Work closely with the Support team to address and resolve complex technical issues. Cross-Functional Advocacy:
Collaborate with Sales, Support, and Product teams to follow up on customer needs, prioritize requests, and advocate for solutions that meet their expectations. Training and Enablement:
Provide customers with comprehensive training to maximize product utilization and drive engagement. Manager Escalations:
Identify and raise concerns in a timely manner make recommendations to help clients be more successful Data Accuracy:
Maintain accurate data in the CRM (ChurnZero), such as client contacts, journeys, meetings, and configurations. Skills and Experience
User Provisioning Experience: Familiarity with Azure, Active Directory, and Google Admin Console. Deployment Strategy: Knowledge of endpoint management tools like GPO, SCCM, Intune, or other similar solutions. Networking Familiarity: Basic understanding of enterprise networking; Network Administrator experience is a plus. Education / Work History: Bachelor's degree preferred, with at least 3 years of relevant experience, preferably in an educational setting or EdTech. Client-Obsessed: A passion for building deep relationships with key stakeholders and becoming a trusted advisor. Cross-Functional Communicator: Ability to articulate complex technical solutions clearly to a diverse audience, both in writing and verbally. Detail-Oriented: Skilled at documenting and recording information accurately and with strong organizational habits. Sales Support Experience: Prior experience providing technical support in sales is advantageous. Collaborative and Independent: Adept at working both independently and as part of a team. Note: This role will require up to 15% travel for client meetings, industry events, and occasional team gatherings Sponsorship is not provided for this position. At Lightspeed Systems, you'll be part of a dynamic team shaping the future of education technology. Join us in our mission to create safer and more effective digital learning environments for students worldwide.
  • United States

Languages

  • English
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