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Key Account ManagerForward Air • Dallas, Texas, United States
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Key Account Manager

Forward Air
  • US
    Dallas, Texas, United States
  • US
    Dallas, Texas, United States
Apply Now

About

Position: Key Account Manager

Compensation: 100,000-120,000 base

Job Description:

The Key Account Manager (KAM) is responsible for managing a portfolio of mid-market to strategic accounts, ensuring customer satisfaction, retention, and growth. Operating with limited guidance, the KAM proactively plans and executes account strategies, drives integration conversations, and partners cross-functionally to deliver value. The KAM serves as a conduit between external customers and internal stakeholders, ensuring alignment across Operations, Sales, Finance, Solutions Design, and Implementation.

Key Responsibilities:

  • Own Strategic Account Plans for assigned customers
  • Manage and Nurture Customer Accounts: Maintain and enhance customer relationships by providing personalized and proactive account management.
  • Conduct monthly touchpoints and QBRs
  • Understand the needs, objectives, and challenges of key accounts; leverage existing tools and resources to address key customer requirements
  • Drive upsell and cross-sell opportunities
  • Partner with Sales, Ops, Finance, and IT to ensure account success
  • Lead EDI/API integration discussions
  • Build and interpret KPI dashboards
  • Support executive alignment as needed
  • Monitor account health, risk, and growth trends
  • Collaborate with internal teams to resolve issues and optimize performance
  • Contribute to innovation pilots and process improvement initiatives
  • Act as the central point of coordination between customer needs and internal capabilities
  • Facilitate cross-functional collaboration to deliver seamless customer experiences

Qualifications:

  • Bachelor’s degree or an equivalent combination of experience, education, and training to perform the job functions
  • 5+ years in account management or customer success
  • Experience with portfolios of ~$5–15M annual revenue
  • Travel 25%
  • Strong communication, planning, and negotiation skills
  • Familiarity with logistics or transportation preferred
  • Ability to manage multiple priorities and navigate ambiguity
  • Proven ability to work cross-functionally and influence without authority

#LI-Onsite #LI-LA1

Forward Air is an Equal Opportunity Employer

  • Dallas, Texas, United States

Languages

  • English
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