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Customer Relationship LiaisonAya Healthcare • Sarasota, Florida, United States
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Customer Relationship Liaison

Aya Healthcare
  • US
    Sarasota, Florida, United States
  • US
    Sarasota, Florida, United States
Apply Now

About

Referral Liaison

Position Overview: The Referral Liaison represents Aveanna in the community as the point of contact and facilitator for referrals received through electronic referral systems. The Referral Liaison is responsible for monitoring the electronic referral systems for their assigned locations and accepting or declining referrals based on guidance provided by location or area leadership. The Referral Liaison will also utilize inside sales tactics to develop connections with discharge planners in order to drive additional referrals.

Schedule: 9am 6pm EST M-F and Sundays 8-5pm EST. This is an hourly position (21-24/hr) with a monthly bonus incentive plan. Work from home position but candidates in Eastern or Central Time Zone preferred.

Essential Job Functions:

  • Identifies all of the electronic referral systems utilized by referral sources and ensures Aveanna is enrolled and registered including paid accounts where necessary.
  • Ensures the setup and configuration of electronic referral systems are optimized to facilitate and drive referrals.
  • Monitors the electronic referral systems for new referrals and timely accepts or declines referrals based on guidance provided by location or area leadership.
  • Works with location leadership and outside sales teams to manage and optimize the flow of referrals.
  • Notifies location outside sales and intake personnel of new referrals via email and instant messaging.
  • Gathers and sends the appropriate referral information and documents to the intake team for processing into the electronic medical records system.
  • Obtains and documents contact information and customer data on discharge planners and other referring individuals for inside sales activities.
  • Utilizes inside sales tactics such as lead generation relationship development personalized messages regular outreach campaigns information gathering meetings and social selling via social media platforms such as LinkedIn to engage and develop connections with referral sources and drive additional referrals.
  • Adds or updates customer data and documents inside sales activities as needed in the companys Customer Relationship Management (CRM) system.
  • Ensures all communications with referral sources and internal teams meet Aveannas customer service requirements and expectations.
  • Works with location and sales leadership to develop strategic plans for growth and to identify and capitalize on opportunities for driving additional referrals.
  • Participates in sales blitz campaigns and occasionally partners with outside sales personnel to make in-person sales calls.
  • Informs operations and sales leadership of any barriers or potential obstacles to accepting referrals.
  • Participates in on-call rotation to cover after hours and weekends as needed.
  • Meets or exceeds monthly qualified admission targets and works to ensure assigned locations meet admission goals.

Requirements:

  • High School Diploma or GED bachelors degree preferred
  • Two (2) or more years of inside sales or online customer service experience
  • If working remotely must have a mobile phone reliable high speed internet and sufficient workspace for multiple monitors
  • Willingness to participate in after hours and weekend on-call rotations
  • Residency in a state where Aveanna currently operates

Aveanna Healthcare Offers:

  • 401(k) retirement plan with company match
  • Medical Dental and Vision insurance
  • PTO Sick Time and Paid Holidays
  • Sarasota, Florida, United States

Languages

  • English
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