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Senior Manager - User Experience Design Lead (PL)Charles Schwab • United States
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Senior Manager - User Experience Design Lead (PL)

Charles Schwab
  • US
    United States
  • US
    United States
Apply Now

About

Your opportunity
At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.
We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).
Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.
We are looking for an experienced, collaborative, and adaptable
Senior Manager,
to join the
User Experience (UX)
team. This is a
people leader role
for a proven design leader who can develop high performing teams, influence cross-functional partners, and evolve how design is practiced at scale.
In this role, you will lead design teams responsible for Schwab's foundational platform experiences, including Accounts & Summary, Security, Navigation, and Digital Messaging
.
These experiences form the backbone of how client's access, understand, and manage their financial lives.
You will shape experience strategy across these highly visible experiences, guide teams through complex problem spaces, and leverage modern, AI-enabled design practices that improve quality, consistency, and speed at scale.
The UX team crafts effortless mobile and desktop experiences grounded in empathy, insights, and thoughtful planning. We are a multidisciplinary group of designers, content strategists, and researchers who partner across the enterprise to build trusted, intuitive experiences for millions of clients.
As a Senior Manager, UXD Lead (PL), you are responsible for:
Product design leadership and execution
Lead and influence product design efforts from early discovery through delivery, ensuring experiences meet user needs, business goals, and quality standards
Define and evolve the UX approach across product areas, including interaction models, visual systems, accessibility, and cross-platform consistency
Guide teams in designing cohesive experiences across desktop, mobile web, and native mobile platforms
Ensure work aligns to Schwab brand, design system standards, and inclusive, accessible design principles
Balance innovation with reuse by leveraging and contributing to design systems, patterns, and shared frameworks
Connect design decisions to measurable outcomes by partnering with Product and Engineering on success metrics and learning loops
AI-enabled UX leadership
Lead teams in the practical use of AI tools across the design lifecycle, including research synthesis, ideation, concept development, prototyping, content creation, critique, and delivery
Establish shared AI workflows, standards, and playbooks that increase efficiency while preserving design quality, accessibility, and compliance
Partner with Product, Engineering, Risk, and Legal to pilot, evaluate, and responsibly scale AI-enabled design capabilities
Coach and mentor designers and content strategists on how and when to use AI effectively, building fluency, confidence, and ethical judgment
Use AI-supported insights to inform prioritization, experience strategy, and decision makingat both team and portfolio levels
Talent management and people leadership
Lead and manage UX teams across multiple product areas, balancing delivery excellence with long-term people growth
Set clear expectations for performance, provide timely feedback, and address performance related issues with transparency and care
Build team capacity by developing future leaders, delegating meaningful ownership, and creating stretch opportunities
Foster a culture of learning, psychological safety, accountability, and continuous improvement
Proactively plan for resource capacity and skill needs across programs and initiatives
Team and cross-functional leadership
Act as a trusted design leader and partner to Design, Content, Product, Engineering, Research, and business stakeholders
Facilitate alignment across teams by clarifying priorities, tradeoffs, and paths forward, especially in ambiguous or high stakes situations
Lead cross-functional working sessions, reviews, and decision forums to drive progress and resolve blockers
Influence roadmaps and prioritization by synthesizing user insights, business context, and design perspective
Model strong collaboration, communication, and leadership behaviors that build trust and momentum
Your approach
Put clients first by grounding decisions in user needs, evidence, and long term value
Use quantitative data and analytics to identify opportunities, validate design decisions, and measure impact over time
Demonstrate a challenger mindset by constructively questioning assumptions and exploring better ways forward
Set a clear path for teams by articulating direction, tradeoffs, and next steps
Remain calm, resilient, and decisive in uncertain environments, helping teams navigate complexity without losing momentum
Communicate with clarity and credibility, tailoring messages to diverse audiences, including senior leadership
Why your work matters
Lead teams designing experiences that help clients confidently manage their financial lives
Your leadership will shape how design is practiced across Schwab - influencing quality, consistency, and innovation
Help teams adopt modern tools and methods, including AI, to improve how we work and what we deliver
Lead an engaged, high performing UX team that grows people while delivering meaningful outcomes
What you have
On your resume, please include a link to a digital portfolio of your relevant work; make sure to include any passwords required *
Required Qualifications:
11+ years of experience in product or UX design for digital products or equivalent
3+ years of experience leading people or managing design teams
Demonstrated hands on experience using AI tools as part of a design practice(e.g., research synthesis, ideation, prototyping, workflow acceleration)
Proven ability to lead teams through change, including adoption of new tools, processes, and ways of working
Strong facilitation, communication, and stakeholder leadership skills
Deep experience collaborating with Product and Engineering within iterative, Agile environments
Experience designing for mobile and cross-platform ecosystems
An online portfolio demonstrating design thinking, leadership, and impact
Preferred Qualifications:
Experience leading or scaling AI-enabled design practices across teams or organizations
Experience developing shared design standards, playbooks, or operating models
Familiarity working in complex or regulated domains
Experience designing conversational experiences (chat or voice) and other newer interaction patterns
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
What's in it for you
At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
What's in it for you:
At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.
  • United States

Languages

  • English
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