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Matrix Pointe Software
Senior Software Implementation SpecialistMatrix Pointe Software • Westlake, Ohio, United States
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Matrix Pointe Software

Senior Software Implementation Specialist

Matrix Pointe Software
  • US
    Westlake, Ohio, United States
  • US
    Westlake, Ohio, United States
Apply Now

About

*Who we are:*
Matrix Pointe Software ("Matrix"​) is a leading provider of enterprise software for the justice system, serving prosecutor’s offices, law enforcement agencies, administrative agencies, and civil law departments at the local, state, and federal levels. We are known for our commitment to client success, strong service culture, and ability to deliver technology worthy of the mission our clients serve.
This position is in our Westlake, Ohio office. Travel is required.
*Job Objective:*
This is a high-impact, client-facing role leading complex software implementations for state, local, and federal government agencies. As a Senior Software Implementation Specialist, you will own the full implementation lifecycle, from contract signing through go-live and early adoption. You will oversee and conduct business analysis of client operations, configure the system to meet each client’s needs, coordinate data conversions and integrations, conduct testing, deliver training and guide client decision-making throughout the implementation process. You will also collaborate closely with Matrix software engineers and business intelligence analysts to shape new product features, providing a unique opportunity to influence the direction of the software you implement.
_Matrix currently has openings on the MatrixProsecutor team_.
*Responsibilities:*
* Lead end-to-end software implementations from kickoff, discovery, analysis, and planning through configuration, testing, training, go-live, and stabilization.
* Serve as the primary day-to-day contact for clients, building trusted relationships and helping teams stay aligned on scope, timeline, deliverables, and client success.
* Analyze clients’ existing processes and operational workflows, and translate client needs into system configurations and development specifications.
* Facilitate implementation meetings, manage project plans, track milestones and risks, and maintain clear communication with clients and internal teams.
* Collaborate across engineering, design, business intelligence, and product teams on data conversion, integrations, testing, and new feature development.
* Support clients through training, issue resolution, go-live preparation, and early adoption to help ensure a successful implementation experience.
*Qualifications:*
* Must be a U.S. citizen to apply for this position
* Bachelor’s degree; Degree in criminal justice, management or computer information systems, or related field preferred
* 3+ years of full-time work experience in software implementations or related field
* Ability to work individually with minimal supervision and as part of a team in a fast-paced and dynamic environment
* High level of commitment to exceptional customer service and relationship building
* A genuine interest in helping public-sector clients succeed
* Excellent communication and customer engagement skills
* Strong organizational skills and attention to detail
* Ability to manage multiple projects and priorities simultaneously
* Willingness to travel for client meetings, training, and go-live support
_EEO Statement: In order to provide equal employment and advancement opportunities to all individuals, decisions regarding hiring, promotions, and other terms of employment and termination will be made without respect to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, genetic information, political affiliation, veteran or Vietnam Era Veteran Status, disability, or any other characteristic protected by law. _
Benefits:
* Medical, dental, and vision insurance for employees and dependents
* 401(k) with company matching
* Health Savings Account (HSA)
* Paid time off
* Paid Parental Leave
* Company Funded Continued Education
* Student Loan Repayment Educational Benefit
Job Type: Full-time
Pay: $85,000.00 - $110,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Health savings account
* Paid time off
* Parental leave
* Professional development assistance
* Tuition reimbursement
* Vision insurance
Application Question(s):
* This position requires an FBI background investigation and U.S. citizenship upon hire. Can you meet these requirements?
* Have you applied to a position at Matrix within the past six months?
* Do you have three or more years of full-time work experience in software implementations or related field?
Education:
* Bachelor's (Required)
Willingness to travel:
* 25% (Required)
Work Location: In person
  • Westlake, Ohio, United States

Languages

  • English
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