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Expert PRO Operations & Customer Experience (m/w/d)
- Wermelskirchen, North Rhine-Westphalia, Germany
- Wermelskirchen, North Rhine-Westphalia, Germany
About
Wir sind OBI. Als Team geben wir gemeinsam alles, um die kleinen und großen Projekte unserer Kund:innen zu ermöglichen. Viele kluge Köpfe stehen dabei zusammen und erleben den ALLES MACHBAR Spirit. Sei auch du dabei!
- Produkt-Rollout: Sicherstellung der reibungslosen Kommunikation über die Auslieferung von OBI Pro Produkten an Endkund:innen sowie an deine Kolleg:innen
- Loyalty-Management: Übernahme verschiedener operativer Prozesse des Loyalty Programms, von der Analyse der Kundenbasis bis zur Aufklärung möglicher Betrugsfälle
- User-Support: Systematisches Sammeln, Analysieren und Berichten von User-Feedback und -Daten zur Produktoptimierung
- Kundenservice: Das "Ownership" für den OBI Profi Kundenservice in enger Zusammenarbeit mit dem Customer Care Team
- Kommunikation & Training: Organisation von regelmäßigen Terminen zum Austausch zwischen allen Beteiligten (Nutzer:innen, Customer Care, Produktentwicklung) und Planung sowie Durchführung von Schulungen für OBI-interne Nutzer:innen
- Migration: Planung und Umsetzung der Umstellung des Kunden-Produkts von heyOBI Profi auf OBI Pro
- Aktivierung: Organisation und Auswertung regelmäßiger Aktionen zur Kundenaktivierung mit Fokus auf die Neukundengewinnung
- Stakeholder-Abstimmung: Enge Abstimmung mit unserer Produktentwicklung und anderen Stakeholdern (Pro Vertrieb, Marketing und weitere) zur Sicherung des positiven Kundenerlebnisses und Unterstützung bei internationalen Expansionen (z. B. Polen, Italien)
- Qualifikation: Abgeschlossenes Studium im Bereich Wirtschaftswissenschaften oder eine vergleichbare Ausbildung, gern eine gewisse IT-Affinität
- Erfahrung: Nachgewiesene Erfahrung in der Planung und Umsetzung von Marketingaktivierungen sowie in der Analyse von Kundenverhalten
- Arbeitsweise: Schnelle Auffassungsgabe und die ständige Bereitschaft, dich in neue Themen einzuarbeiten und weiterzuentwickeln
- Kompetenz: Hohe Problemlösungskompetenz und die Fähigkeit, in einem komplexen Umfeld mit vielen Schnittstellen zu navigieren
- Sprachkenntnisse: Verhandlungssichere Deutsch- und Englischkenntnisse
- Work-Life-Balance - 30 Urlaubstage pro Jahr bei 37,5 Arbeitsstunden pro Woche sowie freie Tage am 24. und 31. Dezember - on top sind zehn weitere Urlaubstage möglich
- Flexible Arbeitszeiten & Workation - Wir bieten dir die Flexibilität, deinen Arbeitstag innerhalb unseres Gleitzeitrahmens zu gestalten. Zusätzlich hast du die Möglichkeit, bis zu 20 Tage pro Jahr aus dem Ausland (EWR) zu arbeiten
- Büro oder zu Hause - Unser hybrides Modell sieht zwei feste Teamtage vor, an denen wir uns persönlich austauschen. Darüber hinaus wählst du einen weiteren Bürotag ganz flexibel und genießt an den restlichen zwei Tagen pro Woche die Vorteile des mobilen Arbeitens
- Sabbatical - Wir bieten eine bis zu sechsmonatige Auszeit vom Arbeitsalltag
- Deine Entwicklung - Viele spannende Weiterbildungsangebote, z.B. in unserer OBI Academy
- Shopping bei OBI - 15% Rabatt auf deine Einkäufe bei uns im Markt
- Zur Stärkung - Betriebsrestaurant, kostenlose Heißgetränke, Wasser und Obst
- Corporate Benefits - Exklusive Rabatte auf unzählige Freizeitaktivitäten, Online-Shops, Technik und mehr
- Nachhaltig unterwegs - Erhalte bei Interesse ein vergünstigtes Company-Bike
Wir freuen uns sehr auf deine Online-Bewerbung in unserem kurzen Bewerbungsformular - probiere es jetzt aus!
Languages
- German
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