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Technical Product and Applications Manager
- London, England, United Kingdom
- London, England, United Kingdom
About
Our product range operates as a system of components that work together. The role is largely about understanding how parts can be combined, adapted, and improved to create practical solutions. This is not a full product design role, but there is scope to develop simple new products and make improvements to existing ones.
We sell online via our shop and directly to customers all over the world who have found us through our website and social media. Our customers are from various sectors including construction, events, engineering and defence.
We are looking for a technically minded, practical, and organised individual to take ownership of our product range and how it is developed, documented, and used by customers. Our work is a mix of practical, physical, and computer based tasks; you should be comfortable handling, testing, and assembling real products, not just working at a desk.
This role sits between engineering, product, and operations. You will work hands on with real products, improve and expand existing solutions, and ensure all product information is accurate and consistent across the business.
The role starts with a series of clearly defined product projects and is expected to grow into a broader operational position, taking responsibility for product processes, technical decision making, and internal coordination.
You will be expected to take ownership of tasks and follow them through fully, rather than passing work between teams. You will be expected to make sensible decisions within your area of responsibility and take accountability for outcomes.
This is an ideal opportunity for someone with a practical hands‑on, engineering or manufacturing background who wants to move beyond pure technical work into product ownership and operations.
What you will be doing
Testing and improving existing product kits and components
Introducing new product variants and ensuring they are implemented correctly across the business
Maintaining accurate product data across spreadsheets, internal systems, and the website
Updating technical documentation such as datasheets and PDFs
Coordinating updates with marketing and web teams to ensure product information is clear and consistent
Sourcing and evaluating alternative components where improvements can be made
Supporting customer enquiries that require technical product knowledge, including advising on product selection and how components can be combined or adapted to create effective solutions
Adapting existing product kits and configurations to suit specific customer requirements using standard components
Developing simple new components or product variations where improvements or opportunities are identified
Your work will involve a mix of hands on testing, technical thinking, and coordination across different parts of the business.
Initial projects You will begin with a structured set of real product projects to build understanding and ownership:
Upgrade and standardise a core component across the product range
Review and improve an existing product kit
Introduce a new product variant and ensure it is correctly implemented
Validate and expand a core product range, including new configurations
These projects are designed to give you a full understanding of how products flow through the business, from concept to customer.
About you
A background in engineering, manufacturing, construction, or a related practical field
Strong hands on ability and confidence working with physical products and components
Experience building, assembling, or modifying things in a practical setting; for example working with timber, steel, tube, or similar systems
A natural instinct for how things fit together and how they are used in the real world
A natural instinct for spotting problems or inefficiencies and finding practical ways to improve them
Strong attention to detail and a drive for accuracy and consistency
The ability to understand technical information and explain it clearly
Confidence taking ownership of tasks and following them through without constant direction
Useful but not essential
Experience reading or working from technical drawings
Basic CAD experience
Basic experience editing images or PDFs
Experience in environments such as construction, events, fabrication, or hands on project work
This role would suit someone who enjoys building and improving things, and solving problems whether professionally or in their own projects.
You will work closely with a small team and will need to be comfortable operating independently while keeping others informed. You should be comfortable working in a small business environment where priorities can shift and you are expected to take initiative. The role is full time at our office/warehouse space in E10 (nearest station Lea Bridge). There is a car parking space for car commuters.
This role is designed to grow.
Future responsibilities
Product related processes and decision making
Quality control standards and improvements
Stock and product consistency across the business
Supporting and improving internal workflows
This is a hands on role with real ownership and the opportunity to have a direct impact on products used by customers around the world.
There is a clear path for this role to develop into an Operations Manager position as the business grows.
£48,000 to £60,000 per annum, pro rata, depending on experience
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Languages
- English
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