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client - Business Analyst- ExpertInstantServe LLC • United States
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client - Business Analyst- Expert

InstantServe LLC
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    United States
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    United States
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About

The primary focus will be identifying, analyzing, and documenting business, functional, and non-functional requirements. Acting as a liaison between IT, management, and end-users to ensure the new POS technical solution meet DMV business goals.
**Candidates need to live in the Raleigh/Durham areas, no more than 60 miles outside of Raleigh, NC
We are seeking an expert-level
Project Business Analyst
to support a statewide
Cloud POS Modernization
initiative. This role is ideal for a senior analyst with deep experience in cloud-hosted payment solutions, enterprise integrations, and complex modernization projects. You will partner with business leaders, technical teams, and vendors to drive requirements, testing, and deployment of a new cloud-based point-of-sale platform supporting DMV operations across North Carolina.
The analyst partners with leadership, field operations, engineering teams, AWS/cloud architects, and vendors to ensure the solution meets modernization objectives, improves reliability, restores NFC/contactless acceptance, and integrates cleanly with DMV enterprise systems.
Lead elicitation and validation of business, functional, non-functional, and compliance requirements for cloud-hosted cashiering, payment processing, device management, and financial reporting.
Translate modernization drivers-such as PCI DSS compliance risks, device management constraints, and reconciliation issues (duplicate charges, refund delays)-into actionable requirements.
Develop user stories, acceptance criteria, workflows, data-flow diagrams, and integration specifications for an integrated AWS-hosted point-of-sale solution.
Support UAT cycles, validating performance, stability, customer-experience improvements, and compliance outcomes.
Evaluate sync processes between cloud POS, DMV backend systems, and enterprise financial platforms.
Support phased statewide rollout preparation, including pilot plans, training coordination, device estate planning, and operational readiness.
This role requires
4+ years of professional cloud experience , preferably across AWS and Azure, including: • Secure API-based payment integrations and data synchronization • Scalable architecture analysis for high-volume transaction processing • Performance optimization and monitoring of cloud-hosted transactional systems • Understanding of PCI DSS v4.0, P2PE, encryption, and tokenization workflows, consistent with the modernization strategy
Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceExperience supporting and executing User Acceptance Testing (UAT) for complex enterprise solutionsRequired7YearsExpert-level experience with cloud-hosted point-of-sale (POS) and payment processing solutionsRequired7YearsStrong background in enterprise systems integration and modernization initiativesRequired7YearsFamiliarity with AWS or similar cloud architectures supporting POS and payment systemsRequired7YearsAbility to translate modernization drivers (e.g., PCI DSS risks, device constraints, reconciliation issues) into actionable requirementsRequired7YearsStrong understanding of payment device management, NFC/contactless acceptance, and cashiering processesRequired7YearsAbility to assess performance, stability, customer-experience outcomes, and compliance alignment during testing and deploymentRequired7YearsProficiency in eliciting, analyzing, and validating business, functional, non-functional, and compliance requirementsRequired7Years Questions
No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?Question2Candidates need to live in the Raleigh/Durham areas, no more than 60 miles outside of Raleigh, NC. The candidate will be required to come onsite as needed. Do you accept this requirement?Question3Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment.Question4Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement?Question5Candidates submitted above the rate of $$ will not be considered. Do you accept this requirement?Question6Vendor must notify the agency if any portion of the requirements listed in this task order is to be outsourced to other countries. Do you accept this requirement?Question7Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the supplier to adhere to any applicable compensation laws including payment for overtime hours. Do you accept this requirement?Question8Please confirm you have thoroughly validated, and attest to the accuracy of, the credentials listed throughout this candidate's VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440. Do you confirm?Question9Please list candidate's email address HERE. Question10This position has the possibility for extension based on performance.
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