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About
The Travel Advisor role is responsible for providing exceptional travel sales and support experiences to our Members. Advisors must be self-sufficient and self-motivated in order to succeed and should possess world-wide travel knowledge while being able to work with a high level of accuracy. Travel Advisors act as consultants, tailoring our AAA products and services to create unique and memorable vacation experiences. Products/Services Handled: Full Service International Cruise & Tour bookings; Air, Hotel, Car, & Rail ticketing; and all related Member Servicing (primary) - Membership Sales & Servicing (secondary). This is a full-time, onsite, 5-day a week position at our AAA Salt Lake City Foothill branch. Essential Functions Sales
Owns the relationship with the member from beginning to end of each travel related transaction. Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel. Initiates contact with members, past customers, and community prospects to generate new business and encourage repeat business. Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (Sojourns, AAA Vacations). Cross-sells products such as credits cards and membership - both independently and by collaborating with specialized team members.
Member Experience
Researches, evaluates, and compares AAA Travel Partner packages to match member needs and deliver exceptional experiences. Stays current with world events and latest travel industry developments and trends to provide relevant information to members. Investigates and responds to travel-related member questions/complaints, and recommends solutions. Acts as a consultant, tailoring products and services to create unique and memorable vacation experiences.
Operational Support & Compliance
Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements. Handles ticketing for air, hotel, car, and rail, along with primary member servicing. Utilizes industry-specific systems (e.g., GDS/Apollo/Galileo) and computer applications (Google Workspace) to manage transactions. Applies good judgment and decision-making to identify customer needs and ensure high accuracy in all bookings.
Knowledge/Skills/Abilities Strong working knowledge of computer applications (e.g., Google Workspace), with effective telephone skills. Familiarity with industry-specific systems (e.g., Galileo, VAX, etc.) preferred GDS experience preferred (Apollo/Galileo/Travelport) Strong consultative selling skills with the ability to listen to members' needs Self-motivated sales drive and documented sales success Detailed knowledge of travel products Knowledge of worldwide geography, the ability to read and interpret maps and brochures Ability to identify customer needs and recommend solutions Application of good judgment and decision making Ability to work efficiently both independently and as part of a team Bilingual communication skills are a plus EDUCATION / COMPETENCIES / CERTIFICATIONS / LICENSES Minimum Qualifications
High school diploma or equivalent 3+ years of general sales experience
Preferred Qualifications
3+ years of recent experience selling international and domestic travel services
Work Environment/Physical Requirements This is an in-branch position. Saturday availability is required, along with occasional evenings for special events. Work consist of sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer. This role is subject to an incentive compensation plan. While top performers earn more, we expect most employees to earn between $0 and $38,000 annually in incentives, contingent upon performance.
Languages
- English
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