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Seasonal Inbound Customer Service RepresentativePremiere Response • United States
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Seasonal Inbound Customer Service Representative

Premiere Response
  • US
    United States
  • US
    United States
Apply Now

About

Seasonal Inbound Customer Service Representative
Fully remote positions available in the following states: AL, AR, GA, ID, IA, NC, OH, OK, PA, SC, TN, TX, and WV. Pay rate $11.50/hour. Overview
Salary Range $11.50 Hourly Level Entry Education Level High School Description
Are you passionate about delivering exceptional customer service? At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need for this position. If you have customer service, retail sales, and call center experience, we want to hear from you! Key Responsibilities
Handle inbound customer interactions via phone, email, and/or chat Assist customers with placing, modifying, and tracking orders Provide accurate product information including sizing, availability, and pricing Resolve customer concerns related to shipping, returns, and exchanges Navigate multiple systems to document interactions and process requests Maintain a professional and positive tone while delivering exceptional service Meet or exceed performance metrics (e.g., quality, productivity, attendance, customer satisfaction) Work Environment and Workspace
A dedicated home office workspace, ideally a separate room with its own door Sufficient space to properly set up the workstation Ability to hardwire internet with a direct connection from the router to the laptop, along with a stable and reliable high-speed internet connection Three available power connections — either three outlets or a power strip Remote employees must maintain the same level of availability, professionalism, and focus as expected in an on-site work environment. Remote work is not a substitute for child or elder care; employees are expected to have appropriate caregiving arrangements during scheduled work hours. No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or interruptions from household members) to ensure a quiet, distraction-free environment. Ability to adhere to a 40-hour workweek without leaving the home office for personal reasons outside of scheduled lunch or break times. Employees must be able to participate in video or phone meetings and remain reachable during scheduled work hours. Preferred Skills
Minimum of 2 years' customer service experience in a call center environment Experience in eCommerce or retail apparel support Familiarity with order management systems (OMS) or CRM tools Experience handling high volume seasonal demand Required Skills
Excellent written and verbal communication skills; both internally and externally, ensuring clarity and courtesy in every interaction Adaptable and open to change; embracing new challenges and having the willingness to learn and grow with the company Professionalism in all aspects of work; including how we present ourselves, maintaining a positive attitude, and demonstrating respect towards colleagues and clients Accountability to take ownership of tasks and responsibilities; including meeting deadlines, delivering quality work, adhering to schedules, and being proactive in addressing any issues that may arise Training Includes
Systems Training Product Training Live Remote Training Dayshift Training 100% attendance is required during training period Schedule
8-hour shift Full-time only First shift Schedules are assigned in the interview process and will remain permanent Benefits
Health, dental, vision, and life insurance 401(k) Daily Pay Employee assistance program Gym membership subsidy Referral Program
  • United States

Languages

  • English
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