Job Opportunities

Affiliated Resources Group (ARG) specializes in housing and real estate development. By coordinating the missions of its affiliated companies, ARG works to maximize opportunities for economic growth and development to enhance lives through programs that expand economic opportunities for individuals and their families. ARG affiliates develop and manage housing, administer large government programs and provide consulting services to facilitate operational and programmatic sustainability. Affiliated Resources Group's strategic objectives include long-term sustainability, growth and development, quality of life, and creating a larger community. Operating under the umbrella of ARG, affiliated companies provide affordable housing solutions and promote community and economic development through rental assistance programs, resident services, and the revitalization of neighborhoods in DeKalb County and beyond. Our history of strategically partnering with private/public entities as well as administering federal programs has positioned ARG's affiliates to successfully deliver affordable housing. We provide critical services that support the wellbeing of our clients/residents and pathways to self-sufficiency for program participants that seek to break the cycle of poverty. Connecting the Agency's larger objectives has helped ARG to thrive and expand our impact in the community. As the largest affordable housing provider in DeKalb County, we are in a unique position to address the housing needs of low-and middle-income residents. ARG maintains a working culture that supports our staff by continually improving and optimizing the Agency's organizational and operational effectiveness. The Agency continues to develop and position our team to succeed.

Position Summary: Responsible for the leasing, marketing and maintaining positive resident relations of single and multi-family residential units. Responsible for implementing the company's occupancy policies and procedures in accordance with HUD, federal, local and other applicable laws, rules, policies and procedures. Assisting residents in obtaining access to a wide range of community services and resources. Performs a variety of tasks related to the admission and occupancy of low-income and market units. The position requires leasing, administrative, resident retention, and neighborhood marketing duties.

Essential Duties and Responsibilities: Answers multi-line telephone in a courteous manner and takes messages, transfers calls to voice mail, or refers calls to other employees or departments as appropriate. Leasing duties include following up with, greeting and qualifying prospects; answering inquiries; record-keeping; inspecting units; demonstrating community and apartments/homes; taking applications and security deposits; updating availability reports; coordinating with property management teams; preparing lease packets; assisting with renewals; and ensuring lease documents are accurate. Administrative duties include collecting/posting rent and other fees; making deposits; completing appropriate paperwork and input on Yardi system in a timely manner; maintaining files and correspondence; updating prospect/resident notes; file review and verification; inspection follow-up on make-ready repairs; distribution of notices; assisting management team with various tasks; scheduling and conducting recertification interviews; following proper verification methods/processing in accordance with HUD and Authority policies and procedures; inputting move-in and move-out date into Yardi system; contacting eligible waiting list applicants; monitoring lease up rates; preparing HUD-50058/HUD-50059 forms in accurate and timely manner; and maintaining delinquent rent role. Resident retention duties include receiving telephone calls and in-person visits; listening to resident requests, concerns and comments; quickly completing maintenance work orders and follow up where necessary; answering questions and timely follow up about matters relating to the community, repairs, rent, rules, etc.; scheduling move in/move out inspections; maintaining open communication with Property Manager and Maintenance Supervisor; contributing to cleanliness and curb appeal of the community; assisting in planning and hosting resident functions; consistently implementing policies of the company and community; reviewing/discussing non-compliant resident issues with Property Manager to ensure residents are provided with reasonable opportunity to meet requirements to remain in compliance; and assisting with the eviction process by issuing eviction notices and initiate the eviction proceedings. Neighborhood marketing duties include participating in outreach marketing activities on a regular basis to obtain prospective residents; advising residents of referral concessions (where applicable); assisting in placing, removing/updating banners, balloons, bandit signs, flags, etc.; distributing newsletters, pamphlets, flyers, etc.; and conducting market surveys and shop competitive communities.

Position Requirements: Bachelor's Degree in Business Administration, Social Sciences, or related field, with two (2) to three (3) years experience in housing management, legal proceedings, or closely related involving considerable public contact or an equivalent combination of education and experience sufficient to perform essential job functions. Two (2) years of experience in previous relevant customer service field Fair Housing Certification (preferred not required) Knowledge on how to operate a complex telephone system, personal computer/keyboard, eFax, etc. Knowledge of Microsoft Office, including property software i.e., Yardi Voyager Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Ability to deal with problems involving a few variables in standardized situations Demonstrate an ability to support and contribute to community team. Demonstrate strong oral and written communication skills. Must possess a positive attitude and the ability to smile under all circumstances. Participate in training in order to comply with new or existing laws and rules. Ability to work a flexible schedule, including evenings and possible weekends. Ability to understand and follow moderately complex written and oral instructions, communicate and relate to persons of diverse backgrounds and abilities. Neat, clean, professional appearance at all times throughout the workday and/or whenever present at the community Comply with expectations as demonstrated in the employee handbook. Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem. Successfully pass drug test Valid driver's license and good driving record. Occasional driving/traveling requirements (approximately 1% to 33% of the time) to utilize property transportation to inspect rental units and visit the corporate office. In some cases, the Leasing Specialist will need to operate a property golf cart to show residences to potential customers.

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.