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About
We zijn op zoek naar een gemotiveerde en gedreven Medewerker Customer Service die energie en engagement meebrengt in elk klantcontact.
Je komt terecht in een hecht en collegiaal team, met een teamlead die het terrein door en door kent. Samenwerken, open communiceren en een goede sfeer bewaken : dat zit in ons DNA. Want dat is wat mensen 's ochtends met plezier naar het werk doet komen.
Je bent een spilfiguur : inkomende orders, klanten aan de lijn, exportdocumenten, klachten opvolgen. Nooit alleen, maar wel met echte autonomie. En de voldoening dat wat jij 's ochtends verwerkt, de volgende dag bij een klant aankomt.
Functieomschrijving
Verwerken en opvolgen van inkomende orders : de kern van de job
Beheren van mails en telefoongesprekken in FR · NL · EN
Professioneel opvolgen van klachten
Beheren van exportklanten : fytosanitaire en douanedocumenten, facturatie, transportopvolging
Afstemming met de logistieke en transportteams
Vanaf dag één ga je tijd doorbrengen met ons logistiek en transportteam; via deze "Vis ma vie"-momenten die je een concreet beeld geven van de impact van jouw werk, van orderverwerking tot levering bij de klant.
Profiel
Drietalig FR · NL · EN : mondeling én schriftelijk
Energiek en positief ingesteld : een goede sfeer bouw je samen
Geen 9-to-5 mentaliteit : onze customer service draait tussen 7u30 en 17u via een teamrotatie. Flexibel inspringen wanneer het nodig is, zit bij jou in de natuur.
Nieuwsgierig en proactief : jij ziet wat beter kan en zegt het ook
Veranderingsgezind : digitalisering is volop bezig, processen evolueren mee
Elke dag op kantoor : de samenwerking met de logistiek vraagt dat
Dit is niet de juiste job als je wacht tot alles perfect omschreven is voor je je goed voelt.
Aanbod
~ Voltijds contract : 37u/week
~20 wettelijke vakantiedagen tot 4 extra dagen (PC 226)
~ Competitief loon : maaltijdcheques, ecocheques, woon-werkvergoeding
~ Een echte plek in een team op mensenmaat
~ Een job waar je dagelijks het verschil ziet dat jij maakt
~ Interne en externe opleidingen om te blijven groeien
~ Personeelskortingen op onze producten : handig als je van dieren houdt
~ Teamevent elk kwartaal met de volledige groep
~ En ja; je hond is welkom
Languages
- English
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