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Professional Services associateGMO GlobalSign, Inc. • Portsmouth, Virginia, United States
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Professional Services associate

GMO GlobalSign, Inc.
  • US
    Portsmouth, Virginia, United States
  • US
    Portsmouth, Virginia, United States
Apply Now

About

We are seeking an early-career, customer-focused Professional Services Associate to support the design, implementation, and ongoing maintenance of Public Key Infrastructure (PKI) and certificate management solutions. In this role, you will work with experienced professional service engineers, customers, and internal stakeholders to help deliver secure, scalable identity and trust services across enterprise environments.
This is an excellent opportunity for someone who enjoys problem-solving, wants to build technical depth, and is excited to grow in a customer-facing technical role. In this role, success means building technical confidence, contributing reliably to customer projects, and steadily growing your ability to deliver secure, well-documented solutions. The ideal candidate is eager to learn, responsive to feedback, and motivated to develop both technical and customer-facing skills over time.
Key Responsibilities
As a Professional Services Associate, you will support customer implementations and work alongside senior team members through discovery, deployment, integration, troubleshooting, and ongoing improvement efforts.
· Assist with the deployment, configuration, and support of PKI and certificate management solutions.
· Help manage certificate lifecycle activities, including issuance, renewal, revocation, and monitoring.
· Support integrations with Active Directory, identity platforms, enterprise applications, and third-party systems.
· Work across Windows, Linux, and mixed-platform environments to complete implementation and support tasks.
· Troubleshoot infrastructure, certificate, and integration issues with guidance from senior engineers and team leads.
· Collaborate with customer teams and internal stakeholders to gather requirements and support project delivery.
· Create and update technical documentation, implementation notes, and support materials.
· Contribute to automation and API-based integration tasks that improve operational consistency and efficiency.
Required Qualifications
· Strong written and verbal communication skills.
· Ability to manage multiple priorities in a fast-paced services environment.
· A collaborative, consultative approach to working with customers and internal teams.
· A commitment to security best practices, documentation quality, and continuous improvement.
· Foundational knowledge of Public Key Infrastructure (PKI), cryptography, certificate management, or identity-related security concepts.
· Some hands-on experience through coursework, internships, lab environments, technical support, or entry-level engineering work in infrastructure or security.
· Familiarity with Windows Server, Linux Server, Active Directory Domain Services, or LDAP environments.
· Exposure to Active Directory Certificate Services (AD CS), certificate-based authentication, or related technologies is a plus.
· Basic understanding of RESTful APIs, SOAP APIs, or system integration concepts.
· Strong troubleshooting mindset and willingness to learn in technically complex environments.
· Clear written and verbal communication skills and the ability to work effectively with both technical and non-technical stakeholders.
· Contribute to implementation projects with attention to quality, accuracy, and security best practices.
· Build trust with customers and teammates through clear communication, follow-through, and professionalism.
· Strengthen technical skills through hands-on learning, documentation, and guided problem-solving.
· Support a positive customer experience by being collaborative, dependable, and eager to learn.
Preferred Qualifications
The following experience is helpful but not required. We encourage candidates to apply even if they do not meet every preferred qualification.
· Experience with IAM, certificate management, privileged access management, or hardware security modules (HSMs).
· Familiarity with networking fundamentals such as TCP/IP, DNS, routing, firewalls, proxies, and network troubleshooting.
· Experience with ACME protocol, Certbot, Simple ACME, or other certificate automation tooling.
· Exposure to cloud platforms such as Microsoft Azure, AWS, or Google Cloud Platform (GCP).
· Experience with Docker, Kubernetes, virtual machines, or other modern infrastructure platforms.
· Knowledge of zero-trust access principles and enterprise security best practices.
· Experience supporting cloud-based PKI deployments or hybrid identity environments.
Compensation & Job Details
BENEFITS
_Beyond income you will have access to a comprehensive benefits package. To learn more about what this may include, please read below:_
* Health, Dental, and Vision Insurance
* STD & LTD Insurance
* Group & Voluntary Life Insurance / AD&D
* Flexible Spending Account (FSA)
* Employee Assistance Program (EAP)
* Variety of AFLAC Policies
* Retirement Accounts with Company Match (Pre-tax/Roth)
* Profitability Target Bonus Program
* Time Off (PTO: < 1 year = 15 days/year, 1-5 years = 18 days/year, 5+ years = 20 days/year) (Sick: 10 days/year) (Personal: 3 days/year) (Holidays: 12 days/year)
One GlobalSign Way
Our employees are expected to fully embrace our ‘One GlobalSign Way’ and demonstrate the following behaviors daily in their job roles.
Ownership - Be responsible and accountable for own job responsibilities, performance, conduct, learning, training, development, career progression and effective communication.
Creativity - Challenge how things are done, suggest more effective and efficient ways of working, actively seek to improve customer service and product offering to both external and internal customers.
Integrity - Behave ethically and morally by complying with Company rules, policies, processes, procedures, and governmental/governing body laws and regulations.
Collaboration – Understand and demonstrate effective team working skills by working successfully within and across teams.
Diversity (and inclusion) - Contribute to a dignified work environment by respecting and including others irrespective of age, culture, ethnicity, race, nationality, religion, belief, gender, gender reassignment, sexual orientation, disability, marriage/civil partnership, and pregnancy/maternity.
Waku Waku - Seek to be passionate and positive about GMO GlobalSign by aligning with the mission, vision, behaviors, and objectives.
Equal opportunities, diversity, and inclusion
We are an equal opportunities employer supporting diversity and inclusion with a zero-tolerance approach towards bullying and harassment.
Background checks
Due to the trusted nature of our business, we are required to complete background checks which includes a basic criminal record check, employment references and on qualifications.
“I understand that by continuing to apply for this vacancy, I am agreeing to the processing of my personal data, subject to GlobalSign's Privacy Policy”. (Please note the hyperlink here and ensure it is included when put on JD). This both satisfies our requirement to gain acceptance to the privacy policy and also negates the need to insist and rely on any recruitment agencies to present GlobalSign’s policy to any prospective candidates.
Pay: Up to $60,000.00 per year
Benefits:
* 401(k)
* 401(k) 4% Match
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Parental leave
* Referral program
* Vision insurance
* Volunteer time off
* Work from home
Location:
* Portsmouth, NH 03801 (Preferred)
Ability to Commute:
* Portsmouth, NH 03801 (Required)
Work Location: Hybrid remote in Portsmouth, NH 03801
  • Portsmouth, Virginia, United States

Languages

  • English
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