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Floor LeadStash Ventures • Grand Rapids, Michigan, United States
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Floor Lead

Stash Ventures
  • US
    Grand Rapids, Michigan, United States
  • US
    Grand Rapids, Michigan, United States
Apply Now

About

ROLE AND RESPONSIBILITIES:

A Floor Lead helps all employees and customers to navigate the wide variety compliance procedures, cash and debit sale transactions, and employee management. Successful Floor Leads are held to a high standard to build exceptional relationships with all employees and customers. They also have a wealth of knowledge of their store's inventory; and can speak to employees and customers with confidence in each area to accomplish the customers' needs and wants.

As a Floor Lead, you will:

  • Work as part of a team
  • Have availability to work across our retail schedule, including mornings, days, evenings, weekends, and holidays
  • Be present and on time for all scheduled shifts
  • Maintain CRA (Cannabis Regulatory Agency) compliance by following state and federal rules and regulations as they relate to cannabis sales in the state of Michigan
  • Metrc trained
  • Experience in cash handling
  • Adapting to each employee's and customer's needs to provide a trusted transaction.
  • The Floor Manager should be understanding of the employee and customer's needs and educate them about the best options to get the destination they need to be.
  • Exceptional customer service
  • Excellent communication skills
  • Ability to perform routine daily tasks, requiring close attention to detail and accuracy
  • Keep a steady flow going within the queue for curbside, online orders, walk-in customers with receptionist, intake, cashiers, fulfillment, and managers.
  • Maintain cleanliness throughout the building, by accomplish a cleaning checklist throughout the day.
  • Radiates great positive energy - great interpersonal skills, approachable, builds strong connections with people, enthusiastic, outgoing and courteous
  • Understanding of all positions to be sure all employees are following guidelines and daily tasks.
  • Reports all daily issues and changes to upper management to take appropriate action.

POSITION TYPE / EXPECTED HOURS OF WORK:

  • Full-Time position
  • Typical hours of operation are Monday through Sunday, 9:00AM - 9:00PM (Hours are subject to change), depending on the schedule.
  • Occasional overtime as needed.

AGE REQUIREMENT:

  • Must be 21 years of age (State Requirement)

EDUCATION / EXPERIENCE:

  • Retail experience
  • High School Diploma or equivalent
  • Analytical and problem-solving skills.
  • Effective communication skills.
  • Exceptional customer service standards.

#ENGHP

  • Grand Rapids, Michigan, United States

Languages

  • English
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