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Senior Director, Operations (Senior Account Director)ABM Industries • Mountain View, California, United States
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Senior Director, Operations (Senior Account Director)

ABM Industries
  • US
    Mountain View, California, United States
  • US
    Mountain View, California, United States
Apply Now

About

ABM has an exciting new opportunity for a Senior Account Director. The Senior Account Director will be responsible for managing a national account team supporting a high tech client portfolio and managing all aspects of services and/or operations through planning, organizing, and directing the activities of associates. This includes human resources management, accounting, Environmental Health & Safety (EH&S), energy management, performance quality, profit and loss (P&L), procurement, and client relations. The Senior Account Director develops, plans, and cost-controls procedures to ensure contract compliance across multi-site locations and is responsible for the performance, satisfaction, and retention of the client(s). They also drive continual improvement by fostering a culture of staff development and operational excellence.

Pay: $149,898 - $278,382

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

JOB OBJECTIVE

Lead a multi-site operations team to deliver integrated facility management services across automotive service centers, EV charging hubs, laboratories, and office environments. Ensure safety, efficiency, customer satisfaction, and contract adherence while managing budgets, client communications, and internal operations performance.  Build scalable infrastructure (people, process, tools) to enable client’s planned exponential growth.

  • Oversee all aspects of the client’s critical physical infrastructure
  • Ensure all work performed in mission critical spaces is high quality and non-disruptive
  • Manage a team including directors and senior managers
  • Anticipate client growth needs and drive ABM to create scalable infrastructure to deliver
  • Plan and administer associate activities to ensure timely and continuous operations
  • Establish priorities, assign tasks, and monitor team performance, quality, and timeliness
  • Own the P&L budget aligned to the Master Services Agreement (MSA), Key Performance Indicators (KPIs), and Service Level Agreements (SLAs)
  • Direct contracted maintenance operations with a high level of professionalism
  • Act as single point-of-contact for all facility-related matters, including projects, staffing, and budgeting
  • Ensure client satisfaction across all project, financial, schedule, and KPI metrics
  • Monitor and enforce ABM training completion and audit compliance monthly
  • Analyze and utilize operational data to support continuous improvement
  • Foster a customer-first approach through service recovery and retention practices
  • Identify, support, and execute on opportunities for operational and financial improvement

  • Bachelor’s degree in Engineering strongly preferred or equivalent experience
  • 10+ years of experience in mission critical operations environments
  • Minimum of 15 years of relevant, extensive facility management experience
  • 5+ years of experience in a management role with 5 or more direct reports
  • Experience managing a wide array of services including: technical maintenance, utility systems, cleaning, EV charging, janitorial, and workplace services
  • Strong written and verbal communication skills, including ability to communicate with executive-level stakeholders
  • Experience directly managing large multifunctional facility teams
  • Demonstrated ability to lead teams through hyperscale growth
  • Demonstrated ability to generate cost savings through continuous improvement initiatives
  • Familiarity with Computerized Maintenance Management Systems (CMMS) such as Maximo
  • Proficiency with Building Automation Systems
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, etc.)
  • Strong understanding of OSHA safety regulations
  • Experience in articulating and managing technical systems operations and maintenance
  • Proven budgeting, expense control, and financial forecasting skills
  • MBA strongly preferred
  • Experience in the electric vehicle industry preferred

CERTIFICATIONS AND LICENSES

  • Certified Plant Maintenance Manager (CPMM), Certified Facility Manager (CFM), or similar — preferred
  • Project Management Professional (PMP) — preferred
  • Current or former tradesperson license — preferred

About Us
ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.

  • Mountain View, California, United States

Languages

  • English
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