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1st Line Technical Support EngineerWide FM t/a Juice Broadband • Poole, England, United Kingdom
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1st Line Technical Support Engineer

Wide FM t/a Juice Broadband
  • GB
    Poole, England, United Kingdom
  • GB
    Poole, England, United Kingdom
Apply Now

About

This role is ideal for someone who has exceptional customer service skills, a keen interest in the tech and ISP Industry and who is ready to step into a 1st line role and customer service support role working for a growing ISP based in Poole. This roles offers plenty of day-to-day variety as well as the familiar routine of repeat tasks.
* Ability to work calmly under pressure, dealing with clients in a polite and efficient manner
* Programme and Prepare kit - e.g. Routers and telephones
* Problem solving - methodical approach
* To have good diagnostic skills
* To be able to take and make calls, prioritise, and action incoming support tickets, emails and calls
* Ability to create and keep documents to help improve the efficiency – for example user guides, known issues and fixes, customer helpsheets
* To have a good knowledge of hardware fault finding, software issue resolution, wireless technology, basic IP telephony
* To be able to demonstrate good communication and interpersonal skills as required with members of the team
* To have the ability to work effectively within a team and to work on own initiative
* Complete postage and packaging for kit items
* Complete site visits as required to help install routers/phones.
Benefits
20 days paid holiday plus bank holidays
Company Workplace Pension Scheme – including annual free review
Job Types: Full-time, Permanent
Pay: £25,500.00-£30,000.00 per year
Benefits:
* Company pension
* Employee discount
Work Location: In person
  • Poole, England, United Kingdom

Languages

  • English
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