SIGNUP

Job Opportunities

Find jobs near you, whether onsite, hybrid, or remote.
  • Similar Jobs to: Senior Analyst, Governance & Processes Support
XX
Applications Support Senior Analyst (Assistant Vice President)Citi • United States
Apply Now
XX

Applications Support Senior Analyst (Assistant Vice President)

Citi
  • US
    United States
  • US
    United States
Apply Now

About

Applications Support Senior Analyst (Assistant Vice President)
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview
At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges. The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. Maintains application systems that have completed the development stage and are running in the daily operations of the firm. Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations. Start of day checks, continuous monitoring, and regional handover. Perform same day risk reconciliations Develop and maintain technical support documentation. Identifies ways to maximize the potential of the applications used Assess risk and impact of production issues and escalate to business and technology management in a timely manner. Ensures that storage and archiving procedures are in place and functioning correctly Formulates and defines scope and objectives for complex application enhancements and problem resolution Reviews and develops application contingency planning to ensure availability to users. Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements. Participate in application releases, from development, testing and deployment into production. Engages in post implementation analysis to ensure successful system design and functionality. Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact. Ensures essential procedures are followed and helps to define operating standards and processes. Act as a liaison between users/traders, interfacing internal technology groups and vendors. Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements. Acts as advisor or coach to new or lower level analysts. Provides evaluative judgment based on analysis of factual information in complicated and unique situations. Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams. Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information. Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives. Performs other duties and functions as assigned. Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. Recommended Qualifications: 5-8 years experience in an Application Support role. Experience installing, configuring or supporting business applications. Experience with some programming languages and willingness/ability to learn. Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand. Demonstrated analytical skills Issue tracking and reporting using tools Knowledge/ experience of problem Management Tools. Good all-round technical skills Effectively share information with other support team members and with other technology teams Ability to plan and organize workload Consistently demonstrates clear and concise written and verbal communication skills Ability to communicate appropriately to relevant stakeholder Education: Bachelor's/University degree or equivalent experience Linux & Cloud Technologies: Proficient in Linux/Unix command-line for production troubleshooting and experienced in supporting cloud-hosted applications (AWS, Azure, GCP, OpenShift, Docker/Kubernetes). Monitoring & Observability : Hands-on experience with ITRS Geneos, Grafana, Splunk, and ELK Stack for real-time monitoring, log analysis, and incident investigation. Job Scheduling : Practical experience with Autosys, Control-M, or equivalent enterprise schedulers to manage, monitor, and troubleshoot batch jobs and SLA-critical cycles. SQL & Databases : Strong SQL skills across MS SQL Server or Oracle for data investigation and incident resolution; MongoDB knowledge is an added advantage. Scripting & Automation : Ability to write Bash/Shell or Python scripts to automate operational tasks, with exposure to programming languages (Python), sufficient to read application code and stack traces. Messaging Technologies : Working knowledge of enterprise messaging platforms (IBM MQ, Kafka) to monitor, troubleshoot, and support message-driven application workflows. AI Tools & Learning : Familiarity with AI-assisted tools and a demonstrated willingness to continuously learn and adopt emerging technologies. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
  • United States

Languages

  • English
Notice for Users

This job comes from a TieTalent partner platform. Click "Apply Now" to submit your application directly on their site.

10'000+ Job Opportunities: Find Jobs Near You, Onsite, Hybrid, or Remote