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Quality Assurance AuditorLoyal Source • United States
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Quality Assurance Auditor

Loyal Source
  • US
    United States
  • US
    United States
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About

Job Description
Must be located in WA, OR, ID, MT, UT, NV, or AZ.
SUMMARY
This position is a full-time remote Quality Assurance (QA) Auditor position working for Loyal Source Government Services (LSGS). The QA Auditor is responsible for conducting independent, corporate level objective assessments of program and site operations to ensure compliance with contractual and Performance Work Statement (PWS) obligations, industry standards, and key performance indicators (KPIs). This role requires observing and analyzing operational processes and reporting findings to program and LSGS leadership in support of creating forecast projections of quality performance and customer satisfaction. Regular and potentially short notice travel to multiple locations is expected to be up to 50 to 75%.
DUTIES AND FUNCTIONS
Key Responsibilities:
• Conduct independent site visits to program offices and medical clinics to assess compliance with contractual obligations, program plans and KPIs
• Conduct in-briefs on audit approach and exit briefs on results with onsite managers
• Observe onsite workflows, patient or customer experience, and overall operational efficiency and quality
• Analyze and interpret data from site assessments to identify trends, risks, and areas for improvement
• Conduct subcontractor management quality reviews per program subcontract management, quality management or program management plans
• Stay up to date on industry regulations, quality standards, best practices and process optimization strategies
• Maintain accurate documentation of assessments and recommendations
• Prepare and present detailed post-site visit reports summarizing and detailing findings
• Foster a culture of continual improvement, accountability and excellence
• Collaborate with LSGS Quality and program leadership to support the continual improvement of the assessments and reports
• Assist with viewing potential new site locations and assist with new site set up
Other major duties the QA Auditor will be involved with as part of the LSGS Corporate Quality team include:
• Assist and develop and recommend corrective action plans to address identified non-compliance issues.
• Assist and develop strategies to mitigate identified risks to ensure continuous compliance.
• Support updates to inspection protocols and training materials to reflect any new requirements.
• Help to maintain organized records of all inspections, findings, corrective actions, and follow-up activities.
• Participate and collaborate with program leadership to implement corrective actions and 5 Why Root Cause Analysis in a timely manner as necessary.
• Perform follow-up inspections as necessary to ensure that corrective actions have been implemented
• Develop and recommend improvement opportunities where appropriate.
• The QA Auditor participates with other QA team members to review requirements, identify controls, develop audit checklists, perform oversight activities, and perform assessments of contractual requirements, environmental and safety checks, local statutes, laws, and regulations, as well as other unique requirements during periods of high production start-up, ramp ups and ongoing operations.
• Other duties as requested
EDUCATION AND EXPERIENCE
• Bachelor's degree is preferred (5 years of healthcare quality assurance related experience may be considered equivalent to a bachelor's degree)
• 2 to 4+ years of experience in the quality field, healthcare administration or medical field is a must
• Prior QA and/or auditing experience required
• Microsoft Office 365, strong written and verbal communication skills, and a valid driver's license
• Strong interpersonal collaboration skills and an ability to work independently
PREFERRED REQUIREMENTS
• Experience with quality and healthcare industry standards. Examples include but are not limited to ISO 9001, CMMI for Services, National Association for Healthcare Quality (NAHQ), The Joint Commission (TJC), and Occupational Safety and Health Administration (OSHA)
• Experience in an onsite or facility auditing program
• Experience in Lean, Lean Six Sigma and/or performing Gemba Walks
• Recent work performed within the medical field under major US Government Agencies such as Customs and Border Protection, Department of Veterans Affairs, Department of Defense, Centers for Disease Control, Health and Human Services, Office of Refugee Resettlement, or other major agencies at the State level performing similar services.
KNOWLEDGE/SKILLS/ABILITIES (KSA)
Knowledge: A working understanding of the principles of quality control, quality assurance and program management in a variety of industries including Federal and State Government, Military and Healthcare.
Skill: Competence with QA Methodologies, audit techniques, data collection and analysis, root cause analysis, and excellent writing and briefing skills.
Ability: Ability to independently travel and display a high level of professionalism with onsite staff. Capability to analyze data and present observations of overall quality and program management practices, overseeing large programs with critical data and information, trend analysis, and other quality tools.
SUPERVISORY RESPONSIBILITIES
This is a non-supervisory position.
WORK ENVIRONMENT/CONDITION
The environment is generally an office type location, medical clinic, or doctor's office, generally indoors with some outdoor activity at times. Travel to clinic sites up to 75% of the time may be necessary. Travel may be on short notice.
PHYSICAL DEMANDS
Position requires an individual to perform their job duties in multiple locations, long periods of standing and walking with no significant limitations. Multiple forms of travel will be needed for this position, typically by airplane or driving long distances. Individuals will be traveling in various weather conditions. Travel is required, potentially 75% of the time or 2-3 weeks per month throughout the United States.
About Loyal Source
Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.
Loyal Source uses AI-powered voice screening as part of our application process. After you apply, you will receive a brief qualification survey via text or email. Candidates who meet the position requirements will then be invited to complete a quick AI-powered voice assessment. This easy, no-scheduling-required process helps us and the candidate move the hiring process forward faster.
We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at HRmgt@loyalsource.com..
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by contacting HR at HRmgt@loyalsource.com . If you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability, please select the accessibility menu to the (right or left) for more assistance. You can also request reasonable accommodations by contacting a telecommunications relay service by dialing 711 for direct access and assistance (tty).
This contractor and subcontractor abides by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a) . These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors.
Date Posted:
05/22/2026 Job ID:
a1WPe000009Yg4TMAS
  • United States

Languages

  • English
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