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Architecture/Design/Development - Application Architect II
- United States
- United States
About
Sr. Business Analyst (Business & Data Analyst | CRM | MS Dynamics / Salesforce | SQL)
Summary: Results-driven Senior Business Analyst with 8+ years of experience bridging business needs and technical solutions. Skilled in requirements gathering, process optimization, and data analysis. Proven expertise in CRM platforms (Microsoft Dynamics 365, Salesforce) and SQL-based data analytics to support strategic decision-making and enhance customer engagement.
Key Skills: • Business Analysis: Requirements elicitation, stakeholder management, business process modeling, user stories, gap analysis, UAT coordination. • CRM Systems: Hands-on experience with Microsoft Dynamics 365 and/or Salesforce-customization, workflows, dashboards, and data integration. • Data Analysis & Reporting: Strong SQL skills for querying, data validation, and building analytical reports; experience with Power BI/Tableau is a plus. • Documentation: BRDs, FRDs, functional specifications, data dictionaries, process flows, and wireframes. • Project Methodologies: Agile (Scrum/Kanban), Waterfall, SDLC documentation. • Cross-Functional Collaboration: Partnering with product, development, QA, and data teams to align business objectives with technical deliverables.
Domain Expertise: Finance is good to have
Tools & Technologies: • CRM: Microsoft Dynamics 365, Salesforce • Data: SQL, Power BI, Excel, SSMS • PM/BA Tools: Jira, Confluence, Azure DevOps, Visio, Lucidchart • Other: APIs, ETL, Data Warehousing concepts Additional Sills: Skills: Category
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Languages
- English
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