Transportation Manager

The Transportation Manager is responsible for the performance management of frontline transportation employees across multiple lines of business, including Commercial, Roll-off, and Residential services. This role oversees approximately 15 drivers and helpers, with full accountability for onboarding, training, development, coaching, mentoring, and performance management.

As a hands-on, field-based leader, the Transportation Manager spends the majority of the day working directly alongside frontline employees to ensure safe, efficient, and high-quality service. The role emphasizes building and maintaining strong, positive relationships with team members while fostering a culture of accountability, safety, and engagement.

This position requires a driven, self-motivated individual who can effectively address performance issues, and continuously improve route execution and productivity. The Transportation Manager plays a key role in ensuring operational excellence across all service lines while developing a high-performing and motivated team.

Key responsibilities include:

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

Required qualifications include:

• Associate's Degree (accredited) or in lieu of a degree,
• High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age
• Legally eligible to work in the country where the position is located
• Valid Driver's License

Preferred qualifications include:

• Successful completion of the WM Operations Manager Trainee program

Physical requirements include:

Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

About our Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.