IT & Operations CoordinatorEncon Heating & AC • Stratford, New Jersey, United States
This job offer is no longer available
IT & Operations Coordinator
Encon Heating & AC
- Stratford, New Jersey, United States
- Stratford, New Jersey, United States
About
At ENCON Heating & A/C, we don’t just install and service HVAC systems—we build systems and processes that drive a high-performing operation.
If you enjoy solving problems, working with data, and making a real impact on how a business operates—from the office to the field—this role is for you.
What You’ll Do… 50% AI Tools and Automation 30% System Administration 20% Reporting and Documentation Build AI-Powered Micro Tools • Design and build internal tools using AI APIs that automate repetitive tasks for dispatchers, techs, and office staff • Translate operational pain points into working prototypes — not decks, actual tools • Identify automation opportunities by spending time with each team • Document tools so non-technical staff can use and maintain them
Own Systems & Administration •
System Reconciliation
— identify mismatches and maintain data accuracy • Manage ServiceTitan users: onboarding, roles, permissions, and settings • Administer company cell phones — setup, assignments, and troubleshooting • Monitor and triage MSP helpdesk tickets — track open issues, follow up on resolution timelines, and escalate when needed • Support testing and rollout of system updates and integrations
Reporting & Operations Support • Build and maintain Excel and Power BI reports for leadership • Validate and clean data across systems; document SOPs as they evolve • Work directly with dispatchers, techs, and managers on real-world workflow problems
Must-Haves • Hands-on experience with Python, SQL, or similar — enough to build and maintain simple tools • Active AI tool user (ChatGPT, Claude, Copilot, etc.) — not just awareness, actual workflow integration • Sharp attention to detail — you catch the mismatch before it causes a problem • Clear communicator across technical and non-technical audiences • Self-directed — you can be handed a problem with no playbook and figure it out • Proficient in Excel; willing to learn Power BI
Strong Advantages • ServiceTitan or similar field service platform experience • Salesforce or CRM familiarity • Built internal tools, automations, or micro apps — side projects count • REST APIs, Power Automate, or Zapier exposure • Mobile device or IT asset administration experience
Requirements: Eligibility Requirements Employment/education will be verified. Applicants must be currently authorized to work in the United States on a full-time basis. Encon is a drug free workplace and requires post-offer pre-employment drug testing. Compensation: $28-$30/hr. + quarterly discretionary bonuses + full benefits/PTO
Encon Heating & AC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Encon Heating & AC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
CT LIC # HTG-0386317-S1 Putnam NY LIC# 31097 Westchester NY LIC # WC-33774-H21 MEC # 1093 AA/EOE #EN
Compensation details:
28-30 Hourly Wage
PI0a38384035d9-38059-40489522
Languages
- English
Notice for Users
This job was posted by one of our partners. You can view the original job source here.