Shared Living Provider Coordinator/Case Manager

Do you have a massive heart for empowering people with intellectual and developmental disabilities to live their absolute best lives? Are you the kind of person who can chat with anyone, solve puzzles on the fly, and thrives when working with a team?

If you just nodded your head enthusiastically, we want you! Join Mosaic as a Mosaic at Home Coordinator and become a professional difference-maker.

At Mosaic, we are relentlessly pursuing opportunities that empower people to live meaningful lives in caring communities. As a Coordinator, you aren’t just managing cases—you’re the ultimate bridge builder, ensuring the people we serve have a powerful voice and personalized support every single day.

• Build Epic Connections: You’ll be the go-to person, developing rock-solid relationships with the individuals we support, their families, host home providers, and direct care workers. Exceptional customer service is just how you roll.

• Be a Dream Champion: Help individuals express their goals, dreams, and needs. You're there to make sure their voices are not just heard, but loudly respected.

• Relationship Builder: You’ll monitor the relationships between individuals and their home providers, ensuring the pairing is a perfect, positive, and supportive match.

• Architect Personalized Plans: Collaborate with our service planning team to create Individual Support Plans. You’ll weave together a person's unique wishes with the necessary policy and regulatory requirements.

• Keep it Real in the Field: Oversee service delivery and contract compliance by hanging out where the magic happens. You’ll conduct regular home and service environment visits.

• Be the Safety Net: Provide on-call support to our wonderful providers and direct care workers when they need a helping hand or a quick problem solved.

THE SCHEDULE: This is a salaried, daytime position. It includes on-call responsibilities for the providers and individuals on your caseload which can include additional hours outside of normal business hours. Plus, you get to hit the road for monthly home visits (which can be at minimum of 6 hours from Hastings) using an agency vehicle or your own (with mileage reimbursement, of course!).  This position will have an office in Hastings.

Commitment to Mosaic Values:

At Mosaic, we believe in creating a workplace where everyone has the chance to contribute and succeed. This commitment is not just a policy, it's the way we work. It's good for the workforce, it's good for Mosaic, and it's the right thing to do.