IT Support TechnicianCOLECTIVO COFFEE ROASTERS • Milwaukee, Wisconsin, United States
This job offer is no longer available
IT Support Technician
COLECTIVO COFFEE ROASTERS
- Milwaukee, Wisconsin, United States
- Milwaukee, Wisconsin, United States
About
Title:
IT Support Technician Department:
Technology Reports to:
IT Support Manager Status:
Salaried - Exempt
POSITION SUMMARY The IT Support Technician is responsible for troubleshooting, repair, and general maintenance of technical systems across all locations, working alongside the IT Support Manager on a small, hands-on team. This role focuses on resolving tickets and keeping day to day technology running; and includes deploying new hardware and performing preventative maintenance. This position will be part of an on-call rotation and will require travel between any and all Colectivo locations (including Madison, Milwaukee, and Chicago areas). This will be an in-office position, located out of our Milwaukee office.
SPECIFIC RESPONSIBILITIES Deploy, maintain, and support technical systems such as, but not limited to: POS (Square), computers and peripherals, data networks, guest wifi, security cameras, smartphones, and printers. Troubleshoot and resolve technical issues affecting company devices, using remote support tools and travel as needed. Perform routine preventative maintenance such as cable management, hardware cleaning, and identifying equipment in need of replacement. Physically organize, neaten, and simplify network and computer hardware setups. Take and maintain inventory of supplies, spare hardware, and parts. Installation of mounted hardware such as cameras and WiFi APs, including drilling, cabling, and assembly. Handle recycling and disposal of old hardware. Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and coworkers. Coordinate with service and other teams as needed depending on scope of project. Escalate issues that fall outside the scope of break and fix to the IT Support Manager
Requirements:
EDUCATION AND QUALIFICATIONS Familiarity with Windows and other operating systems Experience with computer and networking systems Understanding of troubleshooting concepts with professional experience Ability to report in-office in Milwaukee, WI Must have a valid driver’s license, reliable personal vehicle (mileage reimbursement provided), and be willing to travel throughout Milwaukee, Madison, and Chicago Must be able to work a flexible schedule including occasional nights, weekends, holidays and on-call Basic capability of usage of handheld tools,
small power tools, and ladders Ability to lift and move equipment up to 50 lbs Must possess strong communication and organizational skills Ability to work independently Aptitude for technology and comfort learning systems and tools utilized by CCR
Compensation details:
50000-55000 Yearly Salary
PI23abcecbedcc-38059-34809097
Languages
- English
Notice for Users
This job was posted by one of our partners. You can view the original job source here.