Beverage Operations Assistant ManagerTreasure Island Resort & Casino • Ellsworth, Maine, United States
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Beverage Operations Assistant Manager
Treasure Island Resort & Casino
- Ellsworth, Maine, United States
- Ellsworth, Maine, United States
About
Pay Rate: $66,560 starting salary
SUMMARY: To provide leadership to the Beverage Department staff and support to the Beverage Operations Manager in all areas of operations. Responsible for a high level of guest service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Lead daily department operations with direct supervision of supervisors, bartenders, bar backs and casino wait staff
- Communicate service goals and operational priorities in each pre-shift briefing to ensure consistent understanding and delivery of expectations
- Support hiring, onboarding, scheduling, and continuous development of team members to ensure alignment with Treasure Island's service standards
- Create, maintain, revise and provide direction regarding training manuals, policy/procedure manual, and job descriptions
- Establish and uphold quality, service and cleanliness standards
- Regularly review inventory levels, labor utilization, and ordering needs to meet demand while maintaining financial controls
- Monitor and enforce compliance with policies, regulatory requirements, and responsible alcohol service practices (TIPS-certified), administering corrective actions as appropriate
- Address guest questions, complaints or concerns in person and through GuestX
- Resolve staff and guest issues effectively to sustain a positive, productive workplace and positive guest experience
- Partner with the Beverage Operations Manager to analyze POS data and financial reports to control costs and improve performance
- Cash handling and age-restricted beverage service
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
- 3-years supervisory experience leading large teams in in high-volume, multi-outlet beverage operations
- Strong working knowledge of beverage service standards, compliance requirements, and responsible alcohol service laws
- Excellent communication, leadership, and problem-solving abilities that foster teamwork and accountability
Preferred:
- Prior experience in a casino or resort environment with multi-bar operations
- Familiarity with guest satisfaction metrics or loyalty tracking systems
- Experience using data to evaluate service performance or financial outcomes
- Previous experience with MS Excel, MS Word and computerized point of sale system
Skills
Required:
- High attention to detail and accuracy in reporting and compliance tracking
- Excellent organizational and multitasking skills in a fast-paced, high-volume setting
- Clear written and verbal communication that supports team clarity and guest satisfaction
- Strong problem-solving and decision-making under pressure
- Effective leadership with the ability to motivate, coach, and develop diverse teams
Preferred:
- Strong computer skills in Microsoft Office and Windows
Abilities
Required:
- Perform efficiently and accurately in a fast-moving, high-volume hospitality environment.
- Present a professional image and demonstrate strong interpersonal courtesy toward guests, team members, and management
- Assist in managing budgets, labor planning, and operational expenses to achieve financial targets
- Lead multiple projects and tasks independently, maintaining a calm, solution-oriented approach under pressure
- Deliver clear and confident communication when interacting with teams and guests alike.
- Ability to speak in a clear, concise and pleasant voice
REQUIRED TRAINING
- Treasure Island WAVE guest service training
- TIPS training and certification
- Bloodborne Pathogens training
- Serve Safe Certification
- AGYLSIS Training
- Effectively Handling Harassment training
- Any position-related training as determined by department manager
PHYSICAL DEMANDS
- Must be able to walk and / or stand and sit for long periods throughout the day
- Must have a good sense of balance and be able to bend and kneel
- Must be able to push, pull and grasp objects
- Must have the ability to independently lift up to 25 pounds infrequently
- Must be able to perform repetitive hand and wrist motions
- Must have good eye hand coordination
WORKING ENVIRONMENT
- Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke
- Must be willing to work a flexible schedule including all shifts, weekends and holidays
- Extensive computer use
- Occasionally must deal with angry or hostile individuals
- Occasionally overtime may be required
- High volume direct public contact
Languages
- English
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