Future Opening: Account Representative

divh2Position Overview/h2pManages relationships with current customers and referral sources and provides prompt attention and follow up for all referrals and estimates written. Prospects for additional revenue opportunities./ph3Job Responsibilities/h3ulliContacts customers before and after service is performed to ensure satisfaction and develop additional prospects/liliProspects and develops new sales leads in assigned verticals/liliCreate, manage, and maintain key relationships with insurance agents, adjusters other key relationships/liliContinually builds product knowledge and refines sales techniques for specific relationship types and verticals/liliPrepares documents for job file reviews with current and prospective clients/liliDocuments and reports on key referral-source relationships weekly and monthly/liliParticipates in collections efforts with non-residential customers when necessary/liliResolves issues with customers/liliInspect and scope jobs onsite-and work with Project Manager/ Crew Chief/Lead Tech on scope of job/liliDocument loss with clear and descriptive job photos and upload into operating system/software/liliWrites mitigation and reconstruction estimates using Xactimate and other estimating software/liliCommunicates conversations and key information on the job using the notes feature in required software/liliEstimates using carrier audit standards and manages the estimate based on feedback from client and customer/liliCommunicates with project manager/lead tech to ensure all required documentation is complete (photos, notes and documents signed)/liliRecord of Drying using mobile software/liliDetermine labor and equipment costs/liliPrepare accurate quantity takeoffs and materials pricing/liliCommunicate w/ insurance companies, and adjusters via phone and email in a timely manner and acts as a liaison/liliManage all estimate documents and assess project risks/liliReview quotes and estimates with the construction project team/liliAddresses estimate exceptions in a timely manner/li/ulh3Job Requirements/h3ulliValid Drivers License and satisfactory driving record/liliGood verbal and written and communication skills/liliGood customer service skills/liliHighly motivated, strong work ethic and enjoy the relationship building process/liliBuild rapport easily and establish trust, leading to lasting customer relationships/liliCan effectively present information to customers one-on-one and in small groups/liliHas a good aptitude for basic math-- necessary for doing calculations related to the sales process/liliLocal and regional travel may be required for trade shows, training, networking events and for selling services immediately after catastrophic events/liliSome work required outside of traditional working hours to network and represent the company at business social events/liliSkilled using social media and other web-based sales tools/li/ulh3Physical Demands and Working Conditions/h3pThe physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to: Move up to 70 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Sitting for long periods of time while using office equipment such as computers, phones etc. Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment. Express or exchange ideas with others quickly, accurately, and receive and act on detailed information. Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading. Inside working conditions: The change of building environment such as with or without air conditioning and heating. May be required to travel for short periods of time. Compensation: $15.00 - $20.00 per hour/ppWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law./ppBuilt on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, youll be part of a talented network of employees with a shared vision./ppOur environment is a diverse community where successful people work together to achieve common goals./ppThis franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC./p/div