IT Support Level 1

IrishJobs

Dublin, Dublin, Ireland

Dublin, Dublin, Ireland

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About

Job Title: IT Support (Level 1) Location: Pottery Rd Type: Full-Time, Permanent Department: Information Technology Reports To: IREUK IT Support Manager About Elis: Elis is a global leader in circular services, providing workplace solutions such as textiles, hygiene, and facility services. Operating across 31 countries, we are committed to sustainability, innovation, and delivering exceptional service to our customers. Our IT function plays a critical role in supporting business operations and driving digital transformation across the organisation. Benefits: Competitive salary and benefits package Employee assistance programme - confidential counselling and wellbeing support IT certification and training support -funding for approved professional certifications and training courses Opportunities for professional development and certifications Supportive and collaborative team environment Career progression within a global organisation About the Role: We're looking for an IT Support (Level 1) professional to join our IT team and provide first-line technical support across Elis Ireland and UK. You will be the first point of contact for IT incidents and service requests, troubleshooting hardware, software, and network issues to ensure minimal disruption to business operations. You'll work closely with end users across all departments, delivering on-site and remote support, managing user accounts, and maintaining IT assets. This is an excellent opportunity to develop your IT career within a global organisation with exposure to Microsoft 365, Active Directory, and modern IT service management tools. Key Responsibilities: Incident Management & Service Desk: Receive, log, and categorise IT support requests via the service desk system, troubleshooting hardware, software, and network issues to first-line resolution or escalation to Level 2 support. Health & Safety and IT Compliance: Ensure compliance with IT security policies, data protection regulations (GDPR), and company IT acceptable use policies. Report security incidents and assist with audit requests. IT Asset and Inventory Management: Maintain accurate records of all IT equipment, software licences, and peripheral assets. Track deployment, transfers, and disposals, ensuring hardware inventory is always current and auditable. User Account Administration: Create, modify, and disable user accounts across Active Directory and Microsoft 365, ensuring accurate access rights and timely onboarding and offboarding processing. On-site and Remote Support: Provide desktop support to end users across multiple Elis sites, travelling to branch locations as required, and delivering remote assistance through remote desktop tools. Required Skills & Experience: Minimum 1 year of experience in an IT support, helpdesk, or service desk role, or equivalent combination of education and internship experience. Working knowledge of Windows desktop and laptop operating systems, Microsoft 365 (Exchange Online, Teams, SharePoint), and common productivity applications. Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users clearly and patiently. Basic understanding of networking fundamentals including TCP/IP, DNS, DHCP, and Wi-Fi connectivity troubleshooting. Good organisational skills with the ability to prioritise and manage multiple support tickets in a busy service desk environment. Customer service orientation with a commitment to delivering timely, effective, and courteous support to end users. Desirable Skills & Qualifications: Leaving Certificate (or equivalent). QQI Level 4 qualification or equivalent (or relevant professional experience). ITIL Foundation certification or evidence of service management awareness. Previous experience with IT service management tools such as ServiceNow, Jira, or Fresh service. Experience providing IT support in a multi-site organisation with both on-site and remote support requirements. What we are looking for: Organised, proactive and customer - focused. Able to troubleshoot methodically and communicate clearly. Strong team player with a willingness to learn and develop within the role. Passionate about technology and delivering great user experiences. Why join us? Opportunity to build your IT career within a global organisation. Exposure to modern Microsoft technologies and IT service management. Supportive and collaborative working environment. Ongoing learning and development opportunities with certification support. How to Apply: If you're a motivated IT professional looking to start or grow your career in a dynamic environment, we'd love to hear from you. Please apply below with your CV and cover letter. We look forward to hearing from you. Skills: IT Support / Systems Administration (Level 1) M365 AD Azure AD TCP/IP DNS DHCP

TLNT1_IJ

Dublin, Dublin, Ireland

Languages

English

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