BDC Representative

Responds to internet and phone customer inquiries. Ensures the dealership actualizes its maximum ROI on internet/phone leads.

Essential duties include:

• Communicates effectively with internet customers and prospects
• Schedules appointments and sales
• Maintains an average of 80 outbound calls per day
• Follows up and responds to internet leads immediately
• Delivers messages intended for other departments promptly
• Maintains customer database and follow-up through current Customer Resource Management tool
• Entry data into all required tools
• Stays up to date on all dealership products and services
• Stays up to date on knowledge of the federal, state, and local laws governing retail automobile sales
• Directs customers to product information resources
• Establishes personal sales goals that are consistent with dealership standards of productivity
• Attends product and sales training as requested by Business Develop Manager
• Maintains a professional appearance

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or experience:

• High School Diploma
• Two plus years related experience and/or training; or a combination of education and experience.

Physical demands include:

• Walking, sitting, standing, and stooping to perform essential job functions
• Sitting to perform routine administrative tasks, using fine motor skills, to type using a keyboard, and operating basic office equipment, such as a telephone, scanner/copy machine, and calculator.

Equal Opportunity Employer