Desktop Support Specialist

Net2Source (N2S)

Redmond, Washington, United States

Redmond, Washington, United States

About

Title: NOC Engineer / NOC Analyst/ Desktop supportLocation: Redmond/ WA, Local onsite; 24x7 rotational shifts (including weekends and on-call support) Local onlyShift Requirement• 24x7 rotational shifts (including weekends and on-call support)Role OverviewResponsible for 24x7 monitoring, incident management, and operational support of a large-scale hybrid infrastructure. The role ensures high availability, performance, and reliability across Production, DR, and Non-Production environments.Key ResponsibilitiesInfrastructure Monitoring & OperationsMonitor 1200+ servers (Windows/Linux), virtualization platforms (VMware, Nutanix), and web servers Oversee PB-scale storage systems (Quantum, Isilon, NAS, SAN) Monitor 1200+ network devices including switches, routers, firewalls, VPNs, WAPs, and ISP circuits Handle incidents and service requests related to infrastructure and tools Incident & Event ManagementPerform L1/L2 triage for alerts, incidents, and outages Ensure timely resolution and escalation as per SLAs Correlate alerts across tools to identify root causes Application & Service MonitoringMonitor 50+ applications across environments (Prod, DR, UAT, Dev) Track service health and dependencies (web, middleware, backend) Capacity & Performance ManagementMonitor utilization trends across compute, storage, and network Identify bottlenecks and recommend optimizations Change & Release SupportSupport deployments, patching, and maintenance Validate system health before and after changes Disaster Recovery & ResilienceSupport DR readiness and failover validation Participate in DR drills Reporting & DocumentationMaintain dashboards, runbooks, and reports Provide daily/weekly health and SLA updates Required SkillsTechnical SkillsWindows & Linux server administration (L1 / L1.5) Virtualization: VMware, Nutanix Storage: SAN/NAS, Isilon, Quantum (PB-scale) Networking: TCP/IP, DNS, VPN, Firewalls, Load Balancers (F5) Monitoring tools: New Relic, Splunk, Nagios, Zabbix, Dynatrace, SCOM ITSM tools: ServiceNow (preferred) Backup tools: Rubrik Operational SkillsStrong incident management in 24x7 environments Troubleshooting and analytical skills Ability to correlate infra, network, and application issues Strong communication and coordination Ability to work under pressure Documentation and reporting skills Preferred QualificationsITIL Foundation Certification Experience in large enterprise or MSP environments Exposure to AWS/Azure (preferred) DeliverablesProcess flows Knowledge transfer and mentoring Contribution to project deliverables Data conversion and maintenance Industry best practices and innovative solutions Technical configuration and development support Active participation in team activities
Other duties as assigned

Redmond, Washington, United States

Languages

English

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