Inside Sales Assistant

AIV L.P.

Itasca, Illinois, United States

Itasca, Illinois, United States

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About

The Inside Sales Assistant performs a variety of clerical and administrative activities to support our Inside Sales staff. The Inside Sales Assistant is responsible for ensuring the smooth flow of information and follow up for existing and prospective customers.Duties and ResponsibilitiesOrder EntryEnter all orders for sales rep which includes: purchase orders, production orders and transfersReview all orders entered against customer's PO to ensure accuracyReturn order to sales rep for reviewEmail or fax order confirmation to customersFile all orders at sales rep's desk by ship date or next expedite date (required date should reflect in the system)Expedite all orders to ship on the previous day (first thing every morning)Expedite all purchase orders and production orders (2) days prior to the scheduled ship dateMake note of any date changes on purchase order/production order, order and notify sales personRequest production schedule for all project orders which consist of:Casting due dates, machining dates, test/assembly dates and ship datesAll production schedules should be expedited weeklyNotify customers of orders sitting in will call File all closed/shipped orders at sales rep's desk Ensure email address for customer placing the order is in the "Contact ID". Obtain missing information from customer and update in the system. QuotesFile all quotes for sales rep once a week.Source material for sales rep:Record the company contacted, phone number, contact name, price, and deliveryMaintain sourced material notebook as back up to reference
Return Authorizations (RMA's)Enter all return authorizations for sales repReturn RMA to sales rep for reviewEmail or fax RMA acknowledgments to customer and provide copy to the warehouse.File all RMAs at sales rep's desk by expiration date listed on the RMA.Notify sales rep of expired RMAs and instruct warehouse to send cancellation notice.Vendor ReturnsEnter all vendor returns for sales rep.Provide copy of supplier's vendor return and RGA to the warehouse.Attach vendor return to the back of RMAMill Test ReportsCreate all MTRs for each item sold out of the branchLink MTR into the doclinksMiscellaneousProvide cut sheets, packing lists, tracking info, invoices, MTRs, weights & dimensions, etc. for your sales rep and /or customers.Offer additional assistance to sales rep when work load allows.
Link customer's order into doclinksLink production orders and transfers if they are scanned into the system under a SO numberRun inventory reports on a weekly basis and send to SheldonMaintain neat and organized work stationAnswer phones.Helps with processing UPS shipments.Knowledge, Skills and AbilitiesEnergetic, self-starter with ability to adapt to change in a highly dynamic work environment Outstanding written and verbal communication, presentation and time management skills Microsoft Office proficiency Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a results-driven cultureDevelop strong product/price knowledge as well as customer knowledgeEducation and QualificationsHigh School Diploma3 years' experience in an inside sales support role preferred

Itasca, Illinois, United States

Languages

English

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