Desktop Support Engineer L2

SharpBrains

United States

United States

About

Skill Set : EUC L2 Designation : FTE 5DPW (on-site) Language : English (C1 Level) Contract : B2B/Freelance Days Per Week : 5 Location : Reno, Nevada, United States Role – Onsite Deskside Support (L1/L2) Key Responsibilities: 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements. 4. Delivered support using tools such as
SCCM ,
Intune , and
ServiceNow
for asset tracking, ticket resolution, and remote assistance. 5. Administered approved software installations, updates, and security patching in coordination with IT policies. 6. Provided
remote and deskside support
using EUC tools and supported applications such as
MS Office ,
Outlook , and
VPN
clients. 7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement. 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages. 9. Supported
printers, scanners , and peripheral devices, including troubleshooting and routine maintenance. 10. Assisted with
Active Directory
tasks, basic user account management, and smart hands support. 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference. 12. Demonstrated familiarity with
Windows OS environments , mobile device support, and basic MAC device handling. 13. Followed ITIL practices for incident, problem, and service request management in corporate environments.

United States

Languages

English

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