Guest Relations Executive

IrishJobs

Dublin, Dublin, Ireland

Dublin, Dublin, Ireland

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Job Ref: DAL4942 Branch: Clayton Hotel Dublin Airport Location: Clayton Hotel Dublin Airport, Dublin Salary/Benefits: Competitive Salary Contract type: Permanent Hours: Full Time Shift pattern: Fully Flexible - Evenings & Weekends included Posted date: 19/05/2026 Closing date: 21/06/2026 Guest Relations Executive Are you a dynamic individual with a passion for hospitality? At Dalata Hotel Group, we believe that great teamwork and leadership are at the heart of hospitality. Dalata Hotel Group are currently looking for a friendly, professional, and customer-focused Guest Relations Executive to provide excellent service and ensure guests have a positive experience throughout their visit or stay. while continuing to grow professionally. If you are looking for the next opportunity or move in your career in a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group. Benefits 50% Off F&B in all properties €/£60 employee rate on rooms for all Dalata hotel 30% off Friends & Family rate Pension access (Ask your HR Manager for local pension information) Performance-related bonus plan Development Opportunities through our Dalata Academy to support your career journey Free employee meals on duty Extra AL day for every year worked (5 days to a maximum of 5 days) Employee Assistance Programme Cycle to Work Scheme/Transport Schemes Staff Appreciation Initiatives, fun team-building activities and regular charity events Your Key Duties and Responsibilities: Welcome and assist guests in a professional manner Handle guest enquiries, requests, and complaints promptly Provide information about services, facilities, and local attractions Ensure high levels of customer satisfaction Coordinate with other departments to meet guest needs Maintain reception and guest areas to a high standard Support check-in and check-out procedures when required Build positive relationships with guests and visitors What You Will Need: Excellent communication and interpersonal skills Friendly and professional attitude Strong customer service skills Ability to work in a fast-paced environment Good problem-solving abilities Previous hospitality or customer service experience preferred Flexible to work shifts, weekends, and holidays. About us Dalata Hotel Group - We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers. Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process. Welcome to Clayton Hotel Dublin Airport where we're dedicated to experiences centred around you. Take the stress out of flying and stay at one of the closest hotels to Dublin Airport. Park your car on-site with long-term and short-term parking options, so you can wake up refreshed and take our complimentary airport shuttle bus arriving every 30-minutes. Treat yourself to some authentic Italian dining at The Italian Kitchen or a relaxing bite in our Playwright Bar. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.

TLNT1_IJ

Dublin, Dublin, Ireland

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English

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