Assistant General Manager

Titan Hospitality

Middletown, Ohio, United States

Middletown, Ohio, United States

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About

Compensation Competitive base salary commensurate with experience, plus a comprehensive benefits program including medical and dental insurance. A performance-based bonus structure is also available. Position Summary The Assistant General Manager is responsible for the overall quality, profitability, and success of the restaurant, leading both front-of-house and back-of-house operations. This role requires a passionate hospitality professional who embodies excellence in every facet of the guest experience. The ideal candidate is a strategic thinker, an inspiring leader, and a visionary with the ability to build and maintain a profitable, engaging, and nationally recognized restaurant. The Assistant General Manager helps create a dining experience that sets the standard for food, service, and hospitality. Essential Functions Staff Management Hire, train, develop, evaluate, and coach on-site employees. Conduct regular training sessions, both formal and informal, with front-of-house staff. Ensure team members uphold Titan Hospitality’s core values and operational priorities. Share inspiration and ideas to motivate and engage staff. Handle personnel issues in accordance with company policies and procedures. Maintain open and transparent communication with staff and management. Conduct employee reviews and assessments as needed. Create and manage weekly front-of-house staff schedules. Operational Responsibilities Delegate responsibilities to shift leaders and staff to achieve daily objectives and ensure consistent, exceptional service. Effectively manage the restaurant in the General Manager’s absence. Lead with passion, integrity, and knowledge while promoting Titan Hospitality’s culture and values. Implement new company policies and procedures by developing clear action plans and providing staff instruction. Continuously review operations to identify areas of concern, improvement, or opportunity. Provide coaching, feedback, and ongoing performance assessments for managers and staff. Create positive guest experiences by ensuring staff engages with guests, anticipates their needs, and exceeds expectations. Ensure compliance with standards in food quality, safety, and cleanliness. Monitor and manage product and labor costs to meet company goals. Solicit and respond to guest feedback to enhance the dining experience. Train and coach staff on guest service principles and best practices. Uphold company policies on cash handling, safety, and security. Oversee and maintain POS system functionality. Assist with new menu rollouts and implementation. Develop creative solutions for operational improvements. Conduct daily pre-shift meetings and participate in staff communication. Provide support in all areas of the restaurant during staffing challenges. Identify employee weaknesses and provide retraining as necessary. Requirements Currently serving as an Assistant General Manager in a fine dining restaurant with a minimum of 5 years’ experience in a high-volume, full-service environment. Strong service standards, work ethic, and attention to detail. Ability to multitask in a demanding, fast-paced environment with efficiency and composure. Proven leadership ability to motivate, influence, and support team members in all roles. Excellent verbal communication skills with scheduling flexibility. Proficiency in Microsoft Word, Excel, and basic computer operations. Strong understanding of P&L management and overall business operations. Classic wine service knowledge and food/beverage pairing expertise. Experience with event management, organization, and execution. Conflict resolution and problem-solving skills. Knowledge of food preparation and safety protocols. Passion for hospitality and delivering exceptional customer service.

Middletown, Ohio, United States

Languages

English

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