Implementation Specialist Remote, U.S.Submittable Inc. • New York, New York, United States
This job offer is no longer available
Implementation Specialist Remote, U.S.
Submittable Inc.
- New York, New York, United States
- New York, New York, United States
About
30,000 programs , welcomed
1.2 million applicants , and facilitated the distribution of
more than $10 billion
in funding through our products on behalf of our clients.
We are on a mission to help organizations accelerate their impact, partnering with those focused on equity and social justice, children and education, creative and arts, health and wellness, economic justice and opportunity, and environment and climate.
We are looking for an
Implementation Specialist
to join our Professional Services team. This role serves as a trusted advisor to our clients, blending software training, process expertise, and consultative support to ensure every customer is set up for success. You will guide clients through onboarding by delivering tailored solutions and training that empower them to get the most out of the Submittable platform.
This is a full-time position that reports to the Director of Implementation.
How You’ll Make an Impact
Partner with clients to analyze their existing workflows and translate them into effective solutions within the Submittable platform, providing best practice recommendations rooted in industry expertise.
Build and configure accounts, forms, and workflows to client specifications, and perform thorough technical and functional testing across applicant, reviewer, and administrative workflows.
Design and lead tailored training sessions for clients and their stakeholders, continuously adapting instruction to suit each client’s needs and technical proficiency, with the goal of long-term self-sufficiency in mind.
Own the client onboarding experience from kick‑off to launch, managing timelines, setting expectations, and proactively addressing roadblocks to ensure a smooth and confident transition.
Serve as a cross‑functional partner by sharing client feedback and insights with Product, Engineering, Marketing, Sales, and Account Management teams to inform feature development and drive customer adoption and retention.
Maintain deep platform expertise and act as an internal subject matter resource, collaborating with teams to identify project risks, lessons learned, and mitigation strategies.
What We’re Looking For
3+ years of experience in implementation, solutions consulting, or a related client‑facing role, preferably in a SaaS environment.
Strong project management skills with the ability to manage multiple client engagements simultaneously.
Excellent written and verbal communication skills; comfortable leading client‑facing conversations and presentations.
Creative problem‑solver with a solutions‑oriented mindset.
Ability to quickly develop working knowledge in one or more industries, such as nonprofit/government grants administration, education, contests, or awards.
Culturally aware and able to work effectively with people of diverse backgrounds.
Location This is a remote, U.S.-based role and you must live and reside in the U.S. full‑time.
Compensation The annual salary for this position is $80,000 – $90,000. Actual compensation is based on factors such as the candidate's skills, qualifications, experience, and location.
We are interested in every qualified candidate eligible to work in the United States; however, we cannot accommodate scholastic or employment visas at this time. We are not able to consider applicants who reside in the following states: Alaska, Delaware, Louisiana, Maine, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont, West Virginia, and Wyoming.
Benefits
Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts
401(k) plan with employer match starting day one
Equity stock options to share in our success
Flexible hours, remote work options, and generous vacation and sick leave
Paid parental leave for mothers, fathers, and adoptive parents
Professional development stipends to support your career growth
Opportunities to participate in community outreach and volunteer programs
Monthly company-sponsored happy hours and gatherings to connect and unwind
Our Commitment to Inclusion & Belonging At Submittable, we believe technology is a force for good, driving social impact and enabling corporate social responsibility on a global scale. To achieve this, we are committed to fostering a workplace that values inclusion and belonging as central pillars of our culture. We embrace the strength of our diverse community by creating a safe space where employees feel empowered to share ideas, celebrate unique experiences, and learn from one another.
We hire and support employees who represent a range of backgrounds, experiences, and perspectives, including diversity in ethnicity, sexual orientation, gender, religion, ability, culture, and socioeconomic background.
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Languages
- English
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