Technical Support Specialist (Remote)
Outsource Access
- New York, New York, United States
- New York, New York, United States
About
You don’t just fix routers; you keep the doors "virtually" open by resolving internet, VOIP, and POS connectivity issues before they impact the bottom line.
Simplifying the Complex:
You bridge the gap between technical jargon and store operations, guiding non-technical staff through hardware setups and system checks with patience and clarity.
Ownership of the Solution:
You don’t just pass the buck; you own every ticket from initial report to final resolution, diagnosing whether a problem is a user error, a vendor bug, or a hardware failure.
Strengthening the Infrastructure:
You act as a vital link between stores and vendors, providing clear documentation and evidence to escalate complex issues and ensure long-term stability for every location.
Requirements Is This You? A Diagnostic Detective:
You have a natural knack for root-cause analysis across networking (IP, DNS, DHCP), hardware, and SaaS platforms, and you love the "aha!" moment of a solved case.
The Calm in the Storm:
You can lead a frustrated store manager through a troubleshooting checklist during a busy shift while remaining professional, composed, and helpful.
A Documentation Pro:
You understand that a job isn’t done until it’s tracked, managed, and documented in the helpdesk system for future reference and team knowledge.
Tech-Savvy:
You are proficient with remote desktop tools (TeamViewer, AnyDesk), ticketing systems (Zendesk, Jira), and have a solid grasp of firewalls and retail technology.
Your Home Office:
You have a dedicated, quiet workspace with a reliable high-speed internet connection and a dependable power backup to ensure seamless daily operations.
Why You’ll Love Being Part of the OAmazing Team You’re not just taking a job — you’re stepping into a role where your growth, security, and peace of mind actually matter. Here is the total package we’ve built for you:
Your Wellness & Security
Health & Wellness — Covered: You get comprehensive HMO coverage with a top provider so you can focus on work without worrying about medical bills.
Security for the “What Ifs”: Our Group Life Insurance benefit gives you added protection — because your future (and your family’s) deserves a safety net.
Time to Recharge — Guilt-Free: We support your well-being with paid leave credits that allow you to rest, reset, and show up as your best self — at work and at home.
Support You Can Count On: We take care of all government-mandated benefits, so everything is handled properly and on time.
Your Financial Rewards
Performance Incentives: Bring results — and you’ll see it rewarded. Simple as that.
Premium Pay: When you put in the time, we honor it. You receive Overtime Pay for extra miles and Night Differential for supporting the team during late hours.
13th Month Pay: A well-earned bonus to celebrate the results of your year’s effort.
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Languages
- English
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