Implementation Engineer/Technician-Vacaville, CAGather AI • New York, New York, United States
Implementation Engineer/Technician-Vacaville, CA
Gather AI
- New York, New York, United States
- New York, New York, United States
About
About Us Gather AI is a supply chain robotics company founded by the PhDs from Carnegie Mellon’s Robotics Institute who created the world’s first provably‑safe autonomous helicopter. We have developed an Inventory-as‑a‑Service platform where fully autonomous drones collect warehouse inventory data at a press of a button. Our drones take inventory 15x faster than humans with over 95% accuracy. We deliver this data through our web dashboard, which acts as a DVR for their warehouse where they run their inventory operation. We are the leader in this new market with proven technology. Our drones are live in a dozen warehouses and have scanned over 150k pallet locations. We are a pure‑software robotics company and our key innovation is the world’s only autonomy and machine learning engine that can solve this problem with commodity hardware in GPS‑denied environments.
About You As an Implementation Engineer, you will be responsible for bringing Gather AI drones and technology to supply chain industry clients. You will lead visits to client sites to automate their inventory management through the use of drones. This role involves preparation for deployments and continued customer support for our customers, including ticket management and issue troubleshooting. You will coordinate with the Development team to ensure that each drone deployment is smooth and streamlined.
You will handle every aspect of the implementation including warehouse mapping, drone calibration and testing, documentation, client training, and continued support. In this position, you are the face of the company and you ensure that the client is happy with our product and the support we provide.
What You'll Need
BS in Computer Science/Engineering, Mechanical Engineering, or equivalent technician experience
3+ years in a customer support environment
Excellent documentation, communication, and collaboration skills
Thorough understanding of Excel/Google Sheets
Hands‑on building/fabricating experience (cart hardware, drone hardware, machine usage such as laser cutter, drills, etc.)
Ability to travel ~60% of time including some weekends (valid driver’s license)
COVID-19 vaccination or valid medical exemption
2+ years with enterprise‑grade ticketing systems (e.g., Jira, Asana, Notion)
Understanding of Euler angles and vectors in 3‑D space
Small team experience
Drone flying experience
Experience teaching
Experience managing a team
Warehouse or Inventory Control familiarity
Compensation and Benefits
Compensation package will include equity
Very flexible schedule
Customized PTO
Relocation assistance available
We’re excited to meet you if you share our passion for robotically advanced supply‑chain solutions. Robotics is the future and we’re leading the charge with our software‑only business model.
As set forth in Gather AI’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
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Languages
- English
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