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Professional Services EngineerNXLog • New York, New York, United States
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Professional Services Engineer

NXLog
  • US
    New York, New York, United States
  • US
    New York, New York, United States
Apply Now

About

NXLog helps companies manage their logs better. We provide a unified platform for log collection, storage, and analysis. We offer versatile solutions to capture high-volume logs from diverse sources, transform log data on the fly, filter, enrich, and route it to other systems to boost business, security, and compliance. We combine the stability and resources of an established company with the innovative spirit and agility of a start‑up. Our mission is to continuously push technological boundaries to deliver outstanding user experiences.
We are hiring Professional Services Engineer!
This position combines responsibilities in
technical pre‑sales , where you will support the sales cycle with demonstrations and solution design, and
professional services , where you will guide customers through onboarding, deployment, and optimization of NXLog solutions.
This role requires strong technical depth, excellent communication skills, and the ability to work collaboratively with both customers and internal teams.
Due to the role’s requirements, we are seeking engineers who can begin their workday at
5:00 AM EST and work an 8‑hour shift . This is a
fully remote position , provided candidates can reliably align with this schedule.
What you’ll do: Work closely with our sales and pre‑sales teams to
create and conduct appealing product demonstrations , engage in technical conversations with prospective customers.
Propose and design technically viable and scalable solutions that meet customer objectives.
Provide
expert advice
regarding the usage of our products to prospects and customers.
Discover and suggest
improvements
to internal processes and innovations.
Identify
customer training
needs and deliver structured onboarding sessions.
Create and develop training materials, technical presentations, and customer‑facing documentation.
Execute project activities defined in the SoW – including installation, configuration, integration, and training, etc.
Assist customers
with architecture design, deployment best practices, and optimization of their log management environment.
Provide regular
updates and technical feedback
to customers and to internal stakeholders.
Collaborate with internal departments: Engineering, Sales, Pre‑sales, Support, and Product teams.
What you will bring: Minimum 5 years of experience as a
software engineer or product support engineer , and/or experience in professional services of enterprise software in IT security.
Experience with SIEM and log management products. Software solution design is an advantage.
Tech‑savvy
approach and passion to dig in to learn about products, technology, customers, and competitors.
Strong
customer service
focus with ability to develop and maintain relationships.
Great communication skills, ability to work with different kinds of audiences.
Excellent time management, ability to effectively prioritize and execute tasks.
Proactive and problem‑solving attitude.
As you will be involved in
tech discussions
with our
clients , it is important to be knowledgeable about following
tech stack
we use:
Networking: TCP/UDP, DNS, DHCP, SSL/TLS, X509, PKI.
REST API.
What you’ll get: Remote community of experts from around the world
Flat structure and flexible environment
PTO & other benefits
Opportunity to work with a state‑of‑the‑art log management product
Apply now and join us in creating exceptional digital experiences!
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  • New York, New York, United States

Languages

  • English
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