Customer Support SpecialistResonance CX Partners • Saint Paul, Illinois, United States
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Customer Support Specialist
Resonance CX Partners
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
About
Starting salary up to $44,000 per year, based on experience Meaningful equity and benefits included Opportunity for career growth and development within a fast-scaling support team Supportive and inclusive work environment that values diverse backgrounds Chance to make a real impact on customer satisfaction and product improvement Encouragement for continuous learning and innovation What To Expect (Job Responsibilities)
Assist users through live chat, email, SMS, and WhatsApp to resolve inquiries Provide solutions or workarounds for various customer issues Troubleshoot product and user device-related problems, including partner integrations Document customer feedback for product and engineering teams to enhance offerings Contribute to the self-serve documentation for the customer knowledge base What Is Required (Qualifications)
Minimum of 1 year of experience in a customer-facing role (e.g., SaaS, technology, retail) Technical proficiency in troubleshooting techniques and best practices Excellent verbal and written communication skills, with strong listening abilities Strong critical thinking skills to interpret and act on resources/information A continuous growth mindset focused on learning and problem-solving How To Stand Out (Preferred Qualifications)
Experience authoring tutorials and articles for knowledge bases Familiarity with support platforms like Intercom, Help Scout, Zendesk, or Salesforce A knack for creativity and innovation in problem-solving We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Languages
- English
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