Virtual Service Advisor (Mechanical)
Activate Talent
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
About
Remote, Full-Time (EDT/EST)
Role Summary You will handle customer communication, build repair estimates, secure approvals, and manage workflow for mechanical service in a remote setup.
Key Responsibilities
Answer incoming calls, texts, and schedule service appointments
Build and present repair estimates to customers
Look up parts and labor to ensure accurate pricing
Secure approvals and follow up on declined services
Provide daily updates on repair status
Close tickets and assist with payment processing
KPIs / Success Metrics
60–75%+ approval rate
Strong Average Repair Order (ARO) performance
Under 5-minute response time
Consistent and timely follow-ups
Proven experience as an Automotive Service Advisor or similar role in a mechanical repair environment
Strong knowledge of automotive systems, parts, and labor estimation
Experience creating and presenting repair estimates with a focus on upselling and customer education
Familiarity with shop management and estimating tools (e.g., CCC, Mitchell, Shop-Ware, or similar)
Excellent verbal and written communication skills for handling calls, texts, and customer updates
Ability to manage multiple tickets/jobs simultaneously in a fast-paced environment
Strong attention to detail and accuracy in parts lookup and pricing
Customer‑first mindset with proven ability to build trust and drive approvals
Comfortable working remotely and using digital platforms (CRM, SMS tools, scheduling systems)
Self‑motivated, organized, and results‑driven with a focus on hitting KPIs (approval rate, ARO, response time)
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Languages
- English
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